Tasheka Williams
Augusta
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
2025
2025
years of professional experience
Work History
Cashier/Assistant Manager
X-Mart Adult Supercenter
Augusta
07.2023 - 01.2025
- Supervised daily operations and maintained efficient workflow in a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service at checkout.
- Trained new staff on cash handling procedures and customer service standards.
- Managed inventory levels and organized stock for optimal presentation on the sales floor.
- Developed staff schedules to ensure adequate coverage during peak hours and events.
- Handled customer complaints professionally and resolved issues in a timely manner.
- Collaborated with management to implement promotional strategies that enhanced customer engagement.
- Monitored cash register accuracy and ensured compliance with financial policies and procedures.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
Cashier/Garden/Toys/Seasonal
Walmart
Augusta
02.2022 - 07.2023
- Opened and closed garden
- Greeted every customers
- Assisted customers as needed
- Helped customers find what they are looking for
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
- Resolved customer complaints
Housekeeping/Laundry
The Partridge Inn, Curio Collection by Hilton
Augusta
03.2019 - 02.2022
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
- Sorting, washing, drying, pressing and folding clothing and other textile items.
- Removing stains from items using the appropriate procedures.
- Performing minor sewing duties as needed.
Pharmacy Technician
BARNEY'S PHARMACY
Augusta
12.2015 - 09.2018
- Preparing new prescription and refill requests for patients.
- Dispensing medication to patients per the prescription, or provider's orders.
- Packing and labeling a prescribed medication.
- Processing insurance claims.
- Tracking inventory.
Housekeeping/Laundry
La Quinta Inns & Suites
Augusta
07.2016 - 02.2017
- Ensure that each room is clean, sanitized and replenished all materials in the room
- Provide and ensure that customers receive good quality service at any given time
- Document that all rooms were completed at the end of the day
- All other duties assigned
Housekeeper
HAWTHORNE SUITES BY WYNDHAM
Augusta
05.2014 - 07.2016
- Ensure that each room is clean, sanitized and replenished all materials in the room
- Provide and ensure that customers receive good quality service at any given time
- Document that all rooms were completed at the end of the day
- All other duties assigned
Cashier
Dollar General
North Augusta
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout areas and displays.
Education
Some college - Pharmacy Technician
Virginia College
Augusta, GAHigh school diploma -
Skills
- Cleaning Experience
- Pharmacy Technician Experience
- Laundry
- Medical Terminology
- Compounding Medications
- Clinical Pharmacy Experience
- Pharmacy Software
- Hospital Experience
- Medical Records
- Order Entry
- Sales
- Customer service
- Cash handling
- Inventory management
- Team leadership
- Staff training
- Retail operations
- Cash register operation
- Conflict resolution
- Time management
- Sales strategies
- Effective communication
- Problem solving
- Attention to detail
- Critical thinking
- Adaptability
- Decision-making capacity
- POS system proficiency
- Store operations
- Merchandising techniques
- Budgeting and finance
- Employee training
- Cash handling expertise
- Loss prevention strategies
- Sales promotion
- Workplace safety
- Safety procedures
- POS system operation
- Store opening and closing
- Issue resolution
- Cash handling and management
- Recruiting and hiring
- Time tracking
- Assignment delegation
- Till counting
- Store opening and closing procedures
- Store promotions
- Sales monitoring
- Shift oversight
- Quality assurance
- Workflow optimization
- Display management
- Checkout oversight
- Shift scheduling
- Customer complaint handling
- Payment processing
- Merchandise display
- Employee scheduling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Cashier/Assistant Manager
X-Mart Adult Supercenter
07.2023 - 01.2025
Cashier/Garden/Toys/Seasonal
Walmart
02.2022 - 07.2023
Housekeeping/Laundry
The Partridge Inn, Curio Collection by Hilton
03.2019 - 02.2022
Housekeeping/Laundry
La Quinta Inns & Suites
07.2016 - 02.2017
Pharmacy Technician
BARNEY'S PHARMACY
12.2015 - 09.2018
Housekeeper
HAWTHORNE SUITES BY WYNDHAM
05.2014 - 07.2016
Cashier
Dollar General
Some college - Pharmacy Technician
Virginia College