Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Walker

Cordova,TN

Summary

Reliable with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.

Expert retail sales professional offering 12 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Punctual and honest leader with solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Sandwich Artist/Cashier/Assistant Manager

SUBWAY®Restaurants
06.2021 - 03.2023
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored multiple areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Warehouse Associate

USCutter
04.2020 - 06.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 40 pounds

Call Center Representative

Sitel
04.2017 - 04.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Cashier/Stocker

Dollar General
02.2012 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate's degree - Business

East Mississippi Community College
Scooba, MS
05.2013

Skills

  • Cleaning Experience
  • Food Service
  • POS Inventory System Operation
  • Customer Service
  • Management Training
  • Coaching and Mentoring
  • Persuasive Negotiations
  • Safety Issues Monitoring

Timeline

Sandwich Artist/Cashier/Assistant Manager

SUBWAY®Restaurants
06.2021 - 03.2023

Warehouse Associate

USCutter
04.2020 - 06.2021

Call Center Representative

Sitel
04.2017 - 04.2020

Cashier/Stocker

Dollar General
02.2012 - 02.2015

Associate's degree - Business

East Mississippi Community College
Chelsea Walker