Sheila Hennard
Red Oak,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager / Cashier
Discount 342
Red Oak, TX
06.2024 - Current
- Led team in daily operations, ensuring exceptional customer service and store presentation.
- Managed inventory control processes to maintain optimal stock levels and reduce shrinkage.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Analyzed sales data to identify trends, adjusting strategies to enhance product offerings.
- Developed promotional displays, increasing customer interest and driving sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Caregiver/Personal Assistant
N/A
Red Oak, TX
02.2017 - Current
- Assisted resident with mobility
- Assisted client in running errands
- Provided compassionate care to clients, ensuring comfort and emotional support.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Laundry Attendant
LaQuinta Inn & Suits
Red Oak, TX
06.2021 - 02.2023
- Operated laundry equipment to ensure timely processing of guest linens and towels.
- Maintained cleanliness and organization of laundry area, enhancing overall operational efficiency.
- Collaborated with team members to streamline workflow and improve service delivery.
- Inspected finished laundry items for quality assurance, ensuring high standards were met.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
Secretary/Receptionist
Exclusive Vacations
Waxahachie, TX
03.2015 - 12.2017
- Maintained organized filing system, improving document retrieval efficiency.
- Oversaw inventory management of office supplies, reducing costs through effective procurement strategies.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative/ cashier
Culvers Convince Store
Saint Joseph, MO
08.2012 - 06.2014
Cashier and Customer Service
FastGas Co.
Saint Joseph, MO
01.2007 - 01.2011
Education
None - undefined
Wills point high school
Wills Point, TX01-2007
Skills
- Microsoft office (4 years)
- Customer Service (10 years)
- Time Management
- Home Health (6 years)
- Retail (10 years)
- Cash Handling (10 years)
- Assisted Living (2 years)
- Caregiving
- Front Desk (6 years)
- Personal Assistant Experience
- Senior Care
- Home Care
- Meal Preparation
- Cooking
- Medication Administration
- Cashiering
- Laundry
- Cleaning Experience
Websites
Timeline
Assistant Store Manager / Cashier
Discount 342
06.2024 - Current
Laundry Attendant
LaQuinta Inn & Suits
06.2021 - 02.2023
Caregiver/Personal Assistant
N/A
02.2017 - Current
Secretary/Receptionist
Exclusive Vacations
03.2015 - 12.2017
Customer Service Representative/ cashier
Culvers Convince Store
08.2012 - 06.2014
Cashier and Customer Service
FastGas Co.
01.2007 - 01.2011
None - undefined
Wills point high school