Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Diamin O'Bey

Greensboro,NC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Rent-A-Center
Winston-Salem, NC
08.2021 - Current
  • Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising
  • Designing, coding, and implementing Salesforce applications
  • Coordinating, monitoring and reporting on daily operations
  • Recruiting, training and supervising employees
  • Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
  • Resolving customer complaints and concerns in a timely manner
  • Assisting with the development of new sales and recruitment.
  • Reviewed files to select delinquent accounts for collection efforts.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Lingerie Store Manager

Victoria's Secret
Greensboro, NC
10.2020 - 08.2021
  • Provided store management and scheduling
  • Achieved sales goals
  • Handled customer inquiries and complaints
  • Trained, developed, and managed store employees
  • Regularly supervised a crew of 30
  • Completed performance reviews
  • Developed a productive team environment
  • Responsible for budget management
  • Monitored and ordered supplies

Beauty Supervisor

Victoria's Secret
Greensboro, NC
09.2018 - 10.2020
  • Supports direction and drives performance for primary category of Fragrance
  • Supports all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)
  • Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.

Lead Baker/ Bakery Manager

Compass Group USA
Greensboro, NC
02.2017 - 09.2018
  • Prepares and bakes all bakery items for menu and catered events following standardized recipes
  • Supervises bakery personnel; duties include planning, organizing, scheduling and directing work, training personnel, and recommending applicants for employment or for discipline, termination or retention

Cake Decorator

WALMART STORES
Greensboro, NC
09.2013 - 02.2017
  • Apply strong relationship building and problem solving skills toward promptly completing orders, while ensuring superior customer service
  • Contribute information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to issues for timely resolution
  • Prioritize, plan, and coordinate orders to ensure on-time completion while maintaining high quality standards
  • Train, mentor, and motivate 5+ employees, with a strong focus on optimizing productivity, efficiency, and performance.

Shift Manager/Baker

GiGi's Cupcakes
, NC
08.2016 - 12.2016
  • Provided welcoming service by greeting and assisting guests, and responded to guest inquiries and complaints
  • Ensured the smooth operation of each shift through proper scheduling, attention to detail, positive motivational techniques, and directional techniques
  • Kept accurate and timely records of purchases, sales and requisitions; reviewed invoices and profit and loss statements to find and eliminate areas of waste.

Sales Associate

Walmart Stores
, NC
09.2012 - 02.2013
  • Greet customers, attended to customer needs and placed special orders
  • Described merchandise and explain use, operation, and care of merchandise
  • Recommended, select, located and obtain merchandise based on customer needs
  • Compute sales prices, total purchases; received and processed cash and credit payment
  • Demonstrated use and operation of merchandise and answered questions
  • Maintained knowledge of current sales, sales promotions, payment and exchanges policies

Education

High School Diploma -

James B. Dudley High School
Greensboro, NC

Bachelor Of Business Science - Business Management

Johnson & Wales University - Charlotte
Charlotte, NC
05.2016

Skills

  • Microsoft Office (4 years)
  • Team Building (5 years)
  • Customer Service Skills (9 years)
  • Sales (4 years)
  • Training & Development (4 years)
  • Recruiting (4 years)
  • Payroll (4 years)
  • Management (5 years)
  • Profit & Loss (3 years)
  • Analysis Skills (9 years)
  • Budgeting (5 years)
  • Leadership (5 years)
  • Retail sales (6 years)
  • Retail management (4 years)
  • Cake Decorating
  • Store Management Experience
  • Merchandising
  • Assistant Manager Experience
  • Interviewing
  • Shift Management
  • Pricing
  • Operations Management
  • Event Planning
  • Purchasing
  • Sales Management
  • Credit Accounts
  • Skip Tracing
  • Credit Extension Negotiation
  • Credit and Collections
  • Negotiation and Resolution
  • Court Proceedings

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Assistant Store Manager

Rent-A-Center
08.2021 - Current

Lingerie Store Manager

Victoria's Secret
10.2020 - 08.2021

Beauty Supervisor

Victoria's Secret
09.2018 - 10.2020

Lead Baker/ Bakery Manager

Compass Group USA
02.2017 - 09.2018

Shift Manager/Baker

GiGi's Cupcakes
08.2016 - 12.2016

Cake Decorator

WALMART STORES
09.2013 - 02.2017

Sales Associate

Walmart Stores
09.2012 - 02.2013

High School Diploma -

James B. Dudley High School

Bachelor Of Business Science - Business Management

Johnson & Wales University - Charlotte

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Diamin O'Bey