KWAME A. NURSE
Queens Village,NY
Summary
Innovator | Effective Leader | Process Optimizer | Intentional Learner
Accomplished Technical Project Manager with over 13 years of experience in the Information Technology sector. Expertise in deploying enterprise systems and solutions, with a proven track record of delivering projects that significantly enhance organizational processes and capabilities. A leadership style focused on collaboration, mentorship, creating a supportive work environment, mentoring colleagues to higher performance, and building strong partnerships with stakeholders and clients. Committed to producing high-quality results, promoting ongoing improvement, and nurturing a winning team mindset.
Overview
14
14
years of professional experience
Work History
Project Manager
Oliver Wyman Group
01.2017 - Current
- Leads project teams focused on the development or deployment of enterprise systems or the creation of new systems that support business operations
- Directs and delegates tasks and resources to ensure the successful completion of high-value projects
- Led a project to deal with increasing costs and performance issues stemming from an on-premises high-performance machines, which were struggling to cope with the growing data and analytics demands
- Spearheaded the migration to a cloud-based data lake, with integrated data sources and implemented cloud analytics tools
- The transition significantly reduced operational costs, improved data processing times, in some cases from weeks to hours, and enhanced data security, accessibility, and collaboration
- The data lake provided greater flexibility and efficiency for the firm's analytical needs
- Led the global deployment of a unified digital signage solution to enhance internal communication and brand visibility
- Coordinated with cross-functional teams to select and implement a scalable platform, overseeing hardware procurement, software installation, and configuration across international offices
- Managed vendor relations ensured compliance with local regulations and addressed logistical challenges
- Developed and executed training programs for IT staff and end-users, creating documentation and support resources
- This resulted in improved communication efficiency, reduced operational complexity, and enhanced employee engagement globally
- Led the successful migration of legacy applications to a modern tech stack
- Directed the evaluation, selection, and implementation of new technologies, overseeing code refactoring, system integration, and testing
- Managed stakeholder coordination and executed a phased rollout to minimize disruption
- Resulted in enhanced performance, improved security, and reduced maintenance costs, with applications now more scalable and easier to maintain.
Sr. Application Support Analyst
Oliver Wyman Group
01.2012 - 01.2017
- Led a team (8) to enhance enterprise systems' functionality and user experience significantly
- Collaborated with project teams and stakeholders to deliver comprehensive training and support for applications, including Microsoft CRM, SharePoint, Team Foundation Server, and G-Suite
- Provided expert guidance and training to ensure users were proficient and well-informed
- Developed and maintained detailed user documentation to facilitate system usage and troubleshooting
- Trained help-desk staff to effectively handle technical issues and user queries
- Defined user acceptance criteria and test guidelines contributed to successful system deployments
- Led seamless transitions and improving system performance, aligning with organizational technology goals.
Local Technology Coordinator
Oliver Wyman Group
01.2011 - 01.2012
- Provided comprehensive end-user support for a wide range of business enterprise solutions, including mobile and desktop applications and various hardware components
- Acted as a key liaison between end users and technical support teams, effectively resolved technical issues, minimized disruptions, and ensured high-quality service
- Managed the procurement, deployment, and configuration of hardware and software solutions to meet organizational needs
- Maintained conferencing solutions, ensuring smooth operation of audio-visual and collaboration tools for meetings and presentations
- Created and delivered training materials for new hires, facilitating their integration into the organization’s systems
- Offered hands-on support and addressing initial technical concerns to ensure effective technology use
- Optimized technology assets for performance and reliability through proactive management and problem-solving.
Education
Bachelor of Science in Business Management and Finance -
City University of New York: Brooklyn College
01.2011
Skills
- Effective Communication
- Problem Solving
- Technical Troubleshooting
- Project Management
- IT Infrastructure
- Cross-functional Team Coordination
- Cybersecurity best practices
- API Integration
- Technology Implementation
Professionalattributes
- Trustworthy and Dependable
- Conflict Resolution
- Interpersonal Insight
- Detail-Oriented
References
Available upon request
Timeline
Project Manager
Oliver Wyman Group
01.2017 - Current
Sr. Application Support Analyst
Oliver Wyman Group
01.2012 - 01.2017
Local Technology Coordinator
Oliver Wyman Group
01.2011 - 01.2012
Bachelor of Science in Business Management and Finance -
City University of New York: Brooklyn College
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