Pamela Bteghriny
Beirut,Beirut
Summary
A Seasoned Operations Leader with 21+ years of extensive experience in commanding and streamlining business operations, driving excellence by optimizing people, processes & assets thus facilitating cost cutting and enhanced productivity. Championed process optimization, delivering innovative/sustainable solutions and pioneering transformation and change for meeting the company's best interests. Earned reputation for undertaking challenging operations requiring major overhaul. Noted Trainer, Consultant & Coach, providing trainees with needed tools/education to survive and thrive in today's robust business ecosystem. Designed programs, which inspired new thinking, ignite action and create impact, through innovation and learning.
Overview
24
24
years of professional experience
Work History
Office Services Team Leader-Executive Services
Oliver Wyman
01.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Freelance Trainer
04.2016 - Current
- Organized Trainings in conjunction with several NGOs, UK Aid, US Aid, Near East Foundation and International Rescue Committee
- Profound knowledge of conducting training workshops on capacity building, women empowerment and protection to refugees and rural Lebanese Nationals
- Championed managing Training & Development projects and programs across several countries - Iraq, Libya, Tunisia, Jordan, Lebanon
- Developed next-generation work-force for key roles through strategic trainings - Sales & Marketing Training, Baalbek, Lebanon, Jan - May 2019; Customer Services Training, Akkar, Lebanon, Sept - Dec 2018
- Developing and delivering a wide range of training courses on sales and marketing customer service, administrative skills as well as event planning
- Delivering new learning programs to foster the growth and evolution across key client's companies
- Supporting organizational challenges within the various business units in order to optimize productivity and the development of key talents
- Well-versed in adult education and blended learning solutions
Operations Manager
Quantum Holding
01.2008 - Current
- Company Overview: Quantum Communications is a full spectrum strategic Regional Communications and Media Group operating in the Middle East and North Africa
- Instrumental in driving the culture of optimizing/ streamlining operations to boost productivity and efficiency of the department
- Superintended a dynamic administrative support team of 25+, including the Executive Office of the CEO
- Mentored and developed their competencies, empowered them to achieve maximum level of potential
- Established SOPS for the internal travel desk, office management & facilities departments
- Strategic operational leader, delivering value through rigorous optimization of business processes, enhanced resource allocation and strategic planning
- Developing and implementing company policies to increase organizational operation efficiency
- Advancing strategic plans and objectives set forth by management
- Expert strategic negotiator/influencer, managing the company & CEO real estates contracts
- Handling end-to-end process and closing deals
- Establishing alliances with key suppliers and effectively managing supplier contracts
- Reviewing/ negotiating contracts, ensured contracts terms are favorable to all parties
- Collating both technical and fiscal management reports for senior management, sharing critical business insights that impact key decisions
- Developing and conducting trainings for employees
- Building human capital capability, strong talent pools/teams to drive growth, innovation, and continuous improvement
- Quantum Communications is a full spectrum strategic Regional Communications and Media Group operating in the Middle East and North Africa
Logistic Consultant
The World Bank Group (WBG)
01.2007 - Current
- Company Overview: WBG is a family of five international organizations responsible for providing finance and advice to countries for the purposes of economic development and eliminating poverty
- Successfully managed high magnitude and large-scale popular events/ workshop/ conference including but not limited to: Workshop on IFRS for Financial Regulators, Lebanon, June 2019; The MENA Regional Urban Resilience Conference, Lebanon, April 2019
- Consulting with the Task Leader in order to determine event objectives and ensuring meeting objectives in all stages of event
- Leveraging extensive commercial acumen whilst negotiating contracts with service providers and suppliers - hotels, convention centers and audio-visual equipment
- Planning and developing programs, agendas, budgets, and services
- Ascertaining optimal usage of all available resources to execute delivery as per schedule and within budgeted overheads
- Directing pre-, day-of, and post-event logistics coordination such as accommodation, transportation, visa processing, facilities, catering, signage, displays, special needs requirements, invoicing and contracts
- Maintaining financial records of event and conducting post event evaluations
- WBG is a family of five international organizations responsible for providing finance and advice to countries for the purposes of economic development and eliminating poverty
Media & Marketing Executive
Tahanina Event Planning Company
01.2005 - 01.2006
Executive Secretary - Vice General Manager Office
United Credit Bank S.A.L. (UCB)
01.2001 - 01.2004
Education
Master's in Business Administration -
Corllins University
California02.2012
Bachelor of Arts - Advertising & Marketing
Notre Dame University (NDU)
Zouk Mosbeh, Lebanon06.2006
Skills
- Strategic Management
- Program/Project Management
- Sales & Marketing
- Event Management
- Financial Planning & Analysis
- Executive Vision and Strategy
- Corporate Communications
- Operations Re-engineering/Optimization
- Budgeting & Cost Optimization
- Charismatic Leadership
Personal Information
- Date of Birth: 09/16/82
- Nationality: Lebanese
Professional Development
- Money laundering detection and declaration, United Credit Bank, Lebanon
- Social protection for the Poor and Vulnerable Workshop, Jordan
- Sitting Ducks 'Negotiation' Coaching Program, Wydner Coaches, Lebanon
- Social Media Strategies, SM Strategies Summit, Netherlands
- Conflict Management, Formatech, Lebanon
- HR for non-HRs, Formatech, Lebanon
- Management Development Program (Ralph Moody), ESA, Lebanon
- Leadership Skills
- Negotiation Skills
- Need & Wants Training
- Certification- Development of Leadership Skills
- Red Cross Certificate
Volunteer Experience
- Organizing weekly charitable lunches for elderly community to help the ones with no relatives or family., 03/01/09
- Coaching an online community of females to run their small businesses from home (Refugees/Lebanese)., 03/01/09
Hobbies and Interests
- Cooking
- Netflix
- Reading
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Office Services Team Leader-Executive Services
Oliver Wyman
01.2022 - Current
Freelance Trainer
04.2016 - Current
Operations Manager
Quantum Holding
01.2008 - Current
Logistic Consultant
The World Bank Group (WBG)
01.2007 - Current
Media & Marketing Executive
Tahanina Event Planning Company
01.2005 - 01.2006
Executive Secretary - Vice General Manager Office
United Credit Bank S.A.L. (UCB)
01.2001 - 01.2004
Master's in Business Administration -
Corllins University
Bachelor of Arts - Advertising & Marketing
Notre Dame University (NDU)
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