Kwami Moss
Des Moines,Iowa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
7
7
years of professional experience
Work History
Verification Representative
Equifax
06.2013 - 08.2014
- Contracted employers to verify applicants employments for loans
- Maintained strict confidentiality, handling sensitive personal information with discretion and professionalism.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
HP
03.2012 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally. Updated account information to maintain customer records,
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Fraud Prevention Specialist
Sears
10.2014 - 04.2015
- Contacted customers directly to notify of fraudulent activity
- Reviewed transactions and receipts to identify any suspicious activity. Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Assistant Manager
Burger King
05.2015 - 04.2016
- Managed inventory levels to minimize stockouts while reducing overhead costs. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Cashier Team Lead
Dollar General
04.2016 - 06.2018
- Worked with floor team and managers to meet wide range of customer needs.
- Managed staffing levels to provide optimal support for cash register operations. Handled cash with high accuracy
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier Team Lead
McDonald's
08.2018 - 02.2019
- Worked with floor team and managers to meet wide range of customer needs.
- Managed staffing levels to provide optimal support for cash register operations.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Healy South High
Chicago, IL05.2011
Skills
- Stock replenishment
- Product Knowledge
- Cash Register Operation
- Team Leadership
- Training and mentoring
- Fraud prevention
- Inbound Call Management
- Direct Sales
- Administrative and Office Support
- Documentation
- Call center experience
- Customer satisfaction measurement
Timeline
Cashier Team Lead
McDonald's
08.2018 - 02.2019
Cashier Team Lead
Dollar General
04.2016 - 06.2018
Assistant Manager
Burger King
05.2015 - 04.2016
Fraud Prevention Specialist
Sears
10.2014 - 04.2015
Verification Representative
Equifax
06.2013 - 08.2014
Customer Service Representative
HP
03.2012 - 05.2013
High School Diploma -
Healy South High
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