Summary
Overview
Work History
Education
Skills
Timeline
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Kwamtiko Neal

Jacksonville,FL

Summary

Adaptable and courteous with 15 years of experience attending to guest needs. Talented at answering questions, offering information, and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers. Well-rounded representative with experience interacting with guests and resolving issues to propel customer satisfaction. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

19
19
years of professional experience

Work History

General Manager

Wendys Restaurant
Jacksonville, FL
01.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Front Desk Supervisor

Marriott
Jacksonville, FL
05.2022 - 01.2023
  • Computed guest billings and posted charges to room accounts.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.

Assistant Store Manager

Wendy's
Lithia Springs, GA
01.2010 - 05.2022
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Delighted to Serve Agent

Marriott renaissance waverly hotel
Atlanta, GA
02.2006 - 07.2010
  • Message guest through GXP
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Process mobile check-ins
  • Schedule taxi rides and dinner reservations
  • Responded promptly to customer inquiries and complaints in a professional manner.

Education

Some College (No Degree) - Business Administration And Management

University Of New Hampshire
Durham, NH

Skills

  • Customer assistance and interaction
  • Conflict management
  • Communicate Effectively
  • Microsoft Office
  • Email and telephone decorum
  • Mathematical Calculations
  • Recordkeeping
  • Appointment confirmation
  • Technologically savvy
  • Lightspeed
  • Pms
  • GXP
  • Listening skills
  • Verbal And Written Communication

Timeline

General Manager

Wendys Restaurant
01.2023 - Current

Front Desk Supervisor

Marriott
05.2022 - 01.2023

Assistant Store Manager

Wendy's
01.2010 - 05.2022

Delighted to Serve Agent

Marriott renaissance waverly hotel
02.2006 - 07.2010

Some College (No Degree) - Business Administration And Management

University Of New Hampshire

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Kwamtiko Neal