Kwandra Foye
Manchester,CT
Summary
Results-driven Administrative Manager with extensive experience in optimizing call center operations at Physicians for Women's Health. Expertise in process improvements and AI integration that significantly reduced call handling times. Proven ability to enhance operational efficiency and foster team development for superior patient satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Physicians for Womens Health
09.2015 - Current
- Supervised daily operations to ensure optimal call handling and patient satisfaction.
- Trained new staff on customer service protocols and system usage.
- Coordinated and entered monthly provider schedules and weekly administrative staff schedules into the system.
- Implemented process improvements that enhanced workflow efficiency and reduced call handling times.
- Analyzed call metrics to identify trends and develop strategies for performance enhancement.
- Led office operations to streamline administrative processes and enhance team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Supervised the integration of AI systems into daily call center operations, ensuring staff training and process alignment
Education
No Degree - Health Care Administration
Porter And Chester Institute
Stratford, CT06-2018
High School Diploma -
New Bern High
New Bern, NC05-1997
Skills
- Operational streamlining
- Team development
- Call center operations
- Operational efficiency
Timeline
Administrative Manager
Physicians for Womens Health
09.2015 - Current
No Degree - Health Care Administration
Porter And Chester Institute
High School Diploma -
New Bern High