Kwaneisha Jefferson
Hollywood,FL
Summary
- Trustworthy and motivated, with two-year successful experience of picking and packing activities.
- Proficient in physically picking and packing merchandise to fill service orders.
- Proficient in replenishing stock at workstations.
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in Desired Position role.
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills in Desired Position role.
Overview
10
10
years of professional experience
Work History
Security Officer
Admiral Security Services, Inc.
01.2023 - 07.2025
- Welcomed guests with professionalism and courtesy to create a friendly environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Deputy Clerk/Case Filer
Broward County Clerk of Courts
02.2022 - 06.2023
- Scan, validate, and upload onto clerk of courts website; bonds; arrest sheets; ROR; and victims notifications
- Monitors for docket and calendar accuracy
- Perform docket management functions as required
- Generates notices of pretrial and final hearings through CC application
- Generates a variety of orders and motions on a daily basis
- Checks daily e-filings/mail and process accordingly
- Schedule hearings as required by the JCC
- Order archives from warehouse to file documents away
- Maintains final hearing orders for the JCC
- Prepares and confirms hearings, meetings, and other JCC events on the calendar
- Archives paper files into PDF format and electronically
Customer Service Representative
Convey Health Solution
01.2020 - 02.2022
- Update account information such as billing options and changes of address and/or phone numbers
- Research premium billing discrepancies and prescription claims processed
- Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
- Submit mail request for beneficiaries, such as ID cards and formularies
- Look up medicines on the formulary to verify if they are covered, the tier and copay level, and if a drug is not covered provide an explanation as to why
- Displays positive demeanor, technical accuracy, and conformity to company policies
- Handles inbound calls by assistant members with a high level of accuracy and efficiency
Customer Service Representative
Iqor Customer Service
07.2018 - 01.2020
- Answered in-bound calls, collected payments, helped with billing and shipping
Cashier
Race Trac
09.2018 - 12.2019
- Cashier, cleaning and stocking
Picker/ Packer/ Warehouse Worker
Party City
05.2016 - 01.2017
- Read customer work and shipping order to determine items to be shipped.
- Operated manual pallet jack, for moving and storing material.
- Sorted and placed materials or items on racks, shelves, and bins, in keeping up with predetermined sequence.
- Displayed effective communication skills
- Demonstrated ability to stand for extended periods and was able to lift up to 40 lbs.
- Was able to resolve issues with sales of floor merchandise.
- Stocked shelves, racks, cases, bins, and tables with merchandise.
- Meticulously arranged items to attract the customers' attention.
- Was extremely reliable and safety conscious with solid experience in warehouse operations to include: Loading, unloading trucks, shipping and receiving; order picking/ packing, staging and stocking.
Customer Service/ Cashier
Winn Dixie Inc
05.2015 - 04.2016
- Answered the phone while showing great listening skills and determining the nature of their call, to clearly and precisely address their inquiries, in a professional manner.
- Used electronic scanners, card transactions, and validated checks.
- Received and disbursed money.
- Created customer satisfaction survey, utilizing Microsoft to drastically reduce potential problems.
- Listened attentively, to understand the customers' issues.
Education
High School Diploma - undefined
West Park Sr. High
West Park, FLSkills
- Maintaining work areas in a clean and arranged condition
- Operating a manual pallet jack
- Transferring finished products and boxes from the shipping sorter
- Tracking accurate and detailed order number and location
- Motivated
- Inspiring
- Excellent social and oral communication skills
- Superb floor monitor
Core
- Motivated and inspiring
- Excellent social and oral communication skills
- Superb floor monitor
Timeline
Security Officer
Admiral Security Services, Inc.
01.2023 - 07.2025
Deputy Clerk/Case Filer
Broward County Clerk of Courts
02.2022 - 06.2023
Customer Service Representative
Convey Health Solution
01.2020 - 02.2022
Cashier
Race Trac
09.2018 - 12.2019
Customer Service Representative
Iqor Customer Service
07.2018 - 01.2020
Picker/ Packer/ Warehouse Worker
Party City
05.2016 - 01.2017
Customer Service/ Cashier
Winn Dixie Inc
05.2015 - 04.2016
High School Diploma - undefined
West Park Sr. High
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