Kwanjira Srihawong
Renton,WA
Summary
Proven to enhance dining experiences at BoRan Royal Thai Cuisine through expert multitasking and hospitality service, I significantly improved table turnover and customer satisfaction. Skilled in wine pairing and efficient POS system operation, I foster positive team environments and excel in high-volume settings, always prioritizing guest needs and fostering memorable dining encounters.
Overview
6
6
years of professional experience
Work History
Waitress
BoRan Royal Thai Cuisine
06.2021 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Nibana Thai Restaurant
07.2018 - 06.2020
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Service prioritization
- Memory retention
- Complaint resolution
- High-volume dining
- Dining area maintenance
- Upselling techniques
- Seating arrangements
- Upselling
- Table setting knowledge
- Food station setup
- Food and beverage pairings
- Bar terminology
- Wine service
- Wine pairing
- Price memorization
- Dining customer service
- Dish preparation
- Effective customer upselling
- Liquor, wine, and food service
- Wine Knowledge
- Food Service
- Customer Relationship Management
- POS System Operation
- Fine-dining expertise
- Bus tables
Languages
Thai
Native or Bilingual
Laos
Full Professional
Timeline
Waitress
BoRan Royal Thai Cuisine
06.2021 - Current
Waitress
Nibana Thai Restaurant
07.2018 - 06.2020
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