Kwanna Hinnant
Lancaster
Summary
A high spirited and goal oriented individual with tenacity to get the job done. Superb interpersonal skills and A+ personality that results in strong rapport with management and staff. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Sunstates Security
Charlotte, NC
06.2025 - Current
- Oversee daily operations for multiple security sites and accounts. Manage over 2000 hours.Ensure all security posts are staffed and covered.Monitor contract compliance and service quality.Conduct site visits and inspections to ensure standards are met.Respond to emergencies, incidents, and client concerns.
Site Supervisor
Sunstates Security
Charlotte, NC
04.2024 - Current
- Oversees day -to-day operations of the site and promote the highest standards of efficiency. Assessing various safety hazards.Conduct inspections on officers. Updating weekly schedules. Interviewing candidates for Security officer positions. Help conduct job fairs.
Site Security Supervisor
Allied Universal
Fort Mill, SC
07.2019 - 04.2024
- Respond to incidents of fire, medical emergency, flooding, water discharge, hazardous materials, or inclement weather with calm urgency. Patient escort, patient watch, provide safety escort . Making sure staff and patients are safe.
Support Manager
Walmart
Allentown, PA
08.2008 - 01.2020
- Led cross-functional teams to enhance customer service processes and improve overall satisfaction.
- Developed training programs for staff to elevate support skills and drive team performance.
- Analyzed customer feedback to identify trends, implementing strategies for continuous improvement.
- Collaborated with management on operational strategies to optimize resource allocation
CCTV Operator
Securitas
Charlotte, NC
01.2018 - 07.2019
- CCTV Operator maintain a safe and secure environment for clients by providing centrally managed law enforcement video monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, incident reporting and remote alarm panel programming.
Environmental Services Housekeeper
Crothall Services Group
Allentown, PA
04.2016 - 06.2017
- Ensured cleanliness and sanitation of assigned areas following health and safety protocols.
- Operated and maintained cleaning equipment, enhancing operational efficiency in daily tasks.
- Collaborated with team members to implement best practices for waste management and recycling initiatives.
- Managed inventory of cleaning supplies, ensuring availability and adherence to budget constraints.
Education
Diploma - undefined
Frank H. Morell High School
Irvington, NJ07.2000
Skills
- Resolving customer inquiries
- In-person customer service
- Attention to detail
- Completed courses in Phlebotomy & Medical Billing
- Proficient in Windows 98 & 95
- Data entry (2 years)
- Customer communication
- Effectively skilled in written, verbal communication and data entry
- First aid
- Billing (Less than 1 year)
- Security (5 years)
- Scheduling (2 years)
- Scheduling appointments
- Trained in Clinical Medical Assistance & EKG
- Security
- Experienced in general office work Faxing, Copying & answering phones Data Entry
- Computer operations (5 years)
- Know how to answer incoming and handle outgoing calls
- CCTV (5 years)
- Assisting customers with returns or exchanges of merchandise
- Patrolling
- Proficient in computer operations
- Answering phones (5 years)
- Experience in preparing and creating schedules
- Childcare (3 years) SKILLS
- Proficient in checking and pricing of merchandise
- CCTV
- Customer service
Certification
- Guard Card
- CPR Certification
- Driver's License
- Class D Security
Timeline
Operations Manager
Sunstates Security
06.2025 - Current
Site Supervisor
Sunstates Security
04.2024 - Current
Site Security Supervisor
Allied Universal
07.2019 - 04.2024
CCTV Operator
Securitas
01.2018 - 07.2019
Environmental Services Housekeeper
Crothall Services Group
04.2016 - 06.2017
Support Manager
Walmart
08.2008 - 01.2020
Diploma - undefined
Frank H. Morell High School