Kwanwaliya Boriboonrat
Alexandria,VA
Summary
Customer-focused support specialist in documentation, issue tracking, and user support in fast-paced, high-responsibility environments. CompTIA Tech+ certified, with foundational knowledge of operating systems, basic networking, cloud fundamentals, and entry-level security concepts gained through coursework. Known for clear communication, attention to detail, and reliable follow-through. Actively pursuing CompTIA Cloud+
Overview
14
14
years of professional experience
Work History
Newborn Care Specialist & Postpartum Doula
Hush Little Baby
Northern Virginia
06.2024 - Current
- Provided continuous overnight support in fast-paced, high-responsibility environments requiring accuracy, discretion, and reliability
- Maintained detailed digital documentation including logs, schedules, and issue tracking — ensuring clear handoff communication
- Responded calmly to urgent situations, assessed problems quickly, and followed structured procedures
- Communicated effectively with multiple stakeholders (families, agencies), ensuring concerns were addressed and resolved
- Adapted to changing conditions while maintaining consistency, safety, and service quality
Sales Representative
Betagro CO., LTD
Bangkok, Thailand
02.2017 - 12.2020
- Supported customers by identifying needs and explaining technical information clearly
- Maintained accurate records, reports, and customer documentation
- Coordinated with internal teams to ensure timely issue resolution and follow-up
Quality Control Leader
FRIENDSHIP CO., LTD
Bangkok, Thailand
10.2014 - 02.2017
- Worked in a regulated, high-pressure environment, following structured workflows and safety procedures to ensure accuracy and compliance
- Maintained detailed documentation and records aligned with ISO and food safety standards, supporting traceability and accountability
- Helped guide and support team members on procedures, documentation requirements, and audit readiness
Laboratory Chemist
Friendship CO., LTD
Bangkok, Thailand
06.2012 - 09.2014
- Followed structured testing workflows and safety procedures in a regulated environment
- Maintained accurate documentation and records in line with ISO and food safety standards
- Participated in ongoing training to stay current with updated ISO, HACCP, and industry standards
- Supported internal and external audits by preparing documentation, verifying procedures, and addressing findings
- Ensured equipment readiness and process integrity by following standardized checklists and protocols
Education
Bachelor of Science - Info Tech/Cloud Computing (AAS)
Northern Virginia Community College
Annandale, VA01-2026
Bachelor of Science - Cybersecurity, C.S.C.
Northern Virginia Community College
Annandale, VA01-2026
Skills
- CompTIA Tech — Certified, Feb 2026
- Technical Support Basics for Everyone — IBM Skills Network, Jan 2026
- CompTIA Cloud — In Progress
TECHNICAL SKILLS
- Operating Systems: Windows 10/11 and macOS (basic user support)
- Networking Fundamentals: IP addressing, DNS, DHCP, Wi-Fi connectivity
- Cloud Fundamentals: Core cloud concepts (compute, storage, networking)
- Security & Compliance: Basic security awareness; structured procedures
- Tools & Documentation: Microsoft Word, Excel, PowerPoint; clear documentation
- Support Strengths: User-focused communication, issue tracking, time management
Timeline
Newborn Care Specialist & Postpartum Doula
Hush Little Baby
06.2024 - Current
Sales Representative
Betagro CO., LTD
02.2017 - 12.2020
Quality Control Leader
FRIENDSHIP CO., LTD
10.2014 - 02.2017
Laboratory Chemist
Friendship CO., LTD
06.2012 - 09.2014
Bachelor of Science - Info Tech/Cloud Computing (AAS)
Northern Virginia Community College
Bachelor of Science - Cybersecurity, C.S.C.
Northern Virginia Community College