Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwanwaliya Boriboonrat

Alexandria,VA

Summary

Customer-focused support professional with hands-on experience working with customers, documentation, and issue follow-up. Built a strong technical foundation through IT coursework in networking, cloud, and digital systems. Brings clear communication, organized problem-solving, and a calm approach developed through customer-facing and process-driven roles

Overview

14
14
years of professional experience

Work History

Newborn Care Specialist & Postpartum Doula

Hush Little Baby
06.2021 - Current

- Worked closely with families to understand needs, concerns, and preferences, providing consistent, personalized support

- Maintained detailed daily and nightly documentation, tracking schedules, progress, and issues for clear communication

- Communicated calmly and clearly in high-stress situations, ensuring concerns were addressed and followed through

- Followed structured routines and safety procedures while adapting to changing needs

- Built trust quickly with clients through reliability and discretion

Sales Representative

Betagro
02.2017 - 12.2020

- Supported customers by identifying needs, explaining technical details clearly, and following issues through to resolution

- Maintained accurate reports, documentation, and customer records

- Communicated with customers and internal teams to ensure timely follow-up and issue resolution

Quality Control Leader

Friendship
10.2014 - 02.2017

- Ensured compliance with ISO, GMP, and HACCP standards by maintaining clear documentation and supporting internal and external audits
- Monitored processes, documented issues, escalated critical problems, and helped train team members to ensure consistent and compliant operations

Laboratory Chemist

Friendship
06.2012 - 09.2014

- Performed structured testing workflows, maintained equipment readiness, and documented results accurately

- Followed safety procedures and compliance standards while investigating irregular results

Education

Bachelor of Science - Biotechnology

Kasetsart University
Bangkok, Thailand

Bachelor of Science - Cybersecurity, C.S.C.

Northern Virginia Community College
Annandale, VA
01-2026

Skills

    - Operating Systems: Windows OS fundamentals and user support
    - Networking: TCP/IP, DNS, DHCP, LAN/WAN basics and connectivity troubleshooting
    - Cloud & Infrastructure: Cloud infrastructure and virtualization fundamentals; compute, storage, and networking concepts
    - Security Fundamentals: Basic security awareness, access control concepts, and compliance mindset
    - Tools & Documentation: Microsoft Word, Excel, PowerPoint; clear technical documentation and digital literacy
    - Customer Support: User-focused support, issue tracking, and clear interpersonal communication

Timeline

Newborn Care Specialist & Postpartum Doula

Hush Little Baby
06.2021 - Current

Sales Representative

Betagro
02.2017 - 12.2020

Quality Control Leader

Friendship
10.2014 - 02.2017

Laboratory Chemist

Friendship
06.2012 - 09.2014

Bachelor of Science - Biotechnology

Kasetsart University

Bachelor of Science - Cybersecurity, C.S.C.

Northern Virginia Community College