
Customer-focused support professional with hands-on experience working with customers, documentation, and issue follow-up. Built a strong technical foundation through IT coursework in networking, cloud, and digital systems. Brings clear communication, organized problem-solving, and a calm approach developed through customer-facing and process-driven roles
- Worked closely with families to understand needs, concerns, and preferences, providing consistent, personalized support
- Maintained detailed daily and nightly documentation, tracking schedules, progress, and issues for clear communication
- Communicated calmly and clearly in high-stress situations, ensuring concerns were addressed and followed through
- Followed structured routines and safety procedures while adapting to changing needs
- Built trust quickly with clients through reliability and discretion
- Supported customers by identifying needs, explaining technical details clearly, and following issues through to resolution
- Maintained accurate reports, documentation, and customer records
- Communicated with customers and internal teams to ensure timely follow-up and issue resolution
- Ensured compliance with ISO, GMP, and HACCP standards by maintaining clear documentation and supporting internal and external audits
- Monitored processes, documented issues, escalated critical problems, and helped train team members to ensure consistent and compliant operations
- Performed structured testing workflows, maintained equipment readiness, and documented results accurately
- Followed safety procedures and compliance standards while investigating irregular results
- Operating Systems: Windows OS fundamentals and user support
- Networking: TCP/IP, DNS, DHCP, LAN/WAN basics and connectivity troubleshooting
- Cloud & Infrastructure: Cloud infrastructure and virtualization fundamentals; compute, storage, and networking concepts
- Security Fundamentals: Basic security awareness, access control concepts, and compliance mindset
- Tools & Documentation: Microsoft Word, Excel, PowerPoint; clear technical documentation and digital literacy
- Customer Support: User-focused support, issue tracking, and clear interpersonal communication