Summary
Overview
Work History
Education
Skills
Timeline
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Kwanza Antwine

Keller,Texas

Summary

Established methods for streamlining ticket sales and cashier operations. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

8
8
years of professional experience

Work History

Airline Ticket Agent

Delta Airlines
01.2021 - Current
  • Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
  • Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
  • Verified passenger documentation to ensure compliance with international travel requirements.

Customer Service Representative

Delta Airlines
01.2021 - Current
  • Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
  • Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.

Customer Care Representative

AT&T
09.2015 - 01.2021
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Criminal Justice

Louisiana State University At Alexandria
Alexandria, LA
08.2009

High School Diploma -

Marksville High School
Marksville, LA
05.1994

Skills

  • Itinerary Planning
  • Lost Baggage Tracing
  • Passport reviews
  • Regulatory Compliance
  • Customer Service

Timeline

Airline Ticket Agent

Delta Airlines
01.2021 - Current

Customer Service Representative

Delta Airlines
01.2021 - Current

Customer Care Representative

AT&T
09.2015 - 01.2021

Criminal Justice

Louisiana State University At Alexandria

High School Diploma -

Marksville High School

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Kwanza Antwine