Kwanza Birden
Antioch,CA
Summary
Detail-oriented billing professional with a strong understanding of billing systems and a focus on improving accuracy. Proven ability to streamline processes and mentor team members, ensuring exceptional customer service and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Floor Supervisor
Ross, Stores
Antioch, CA
10.2024 - 05.2025
- Executed store opening plan, coordinating floor setup and inventory for successful opening day.
- Trained and mentored team members to enhance customer service skills, leading to improved customer satisfaction.
- Supervised team members to ensure optimal store operations and customer service.
- Coordinated merchandise displays to enhance visual appeal and drive sales.
- Managed inventory levels to maintain stock availability and organization.
Floor Support
Nordstroms
Pleasant Hill, CA
06.2022 - 03.2024
- Enhanced team efficiency by training staff on mobile POS system.
- Executed daily tasks to support seamless operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Barista- Shift Supervisor
Starbucks
San Francisco/ Bay Area, CA
02.2018 - 05.2022
- Partner of the Quarter (4 times)
- Provided expert customer experience through high-quality drink preparation and service
- Juneteenth Article subject
- Achieved Black Apron Certification, demonstrating advanced beverage knowledge and skills
Education
Medical Coding and Billing Program Certificate -
Allied Health Academy
Pittsburg, CA05-2026
Skills
- Microsoft Suite 365
- Quickbooks
- Epic/Data Entry
- Attention to Details
- Organizational Skills
- Problem-Solving
- Communication Skills
- BLS
- Medical Terminology
- Anatomy & Physiology
- ICD-10 CM/PCS, CPT & HCPCS
- Electronic Health Records
Certification
- BLS, American Heart Association, 06/01/26
- QuickBooks, 06/01/26
- Microsoft Office/36, 06/01/26
Education Certifications
Medical Coding and Billing Program Certificate, Allied Health Academy / PAEC, 06/01/26
Highlight Of Skills
- Attention to Details
- Organizational Skills
- Communication Skills
- Problem-Solving
- Medical Terminology
- Anatomy & Physiology
- ICD-10 CM/PCS, CPT & HCPCS
- Electronic Health Records
- Epic/Data Entry
- Microsoft Suite 365
- Quickbooks
- BLS
Timeline
Floor Supervisor
Ross, Stores
10.2024 - 05.2025
Floor Support
Nordstroms
06.2022 - 03.2024
Barista- Shift Supervisor
Starbucks
02.2018 - 05.2022
Medical Coding and Billing Program Certificate -
Allied Health Academy