Hi, I’m
Nekhi Dickens
New York City,NY
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Azure Sentinel and Active Directory, with friendly and decisive approach to resolving challenges.
Overview
8
years of professional experience
1
Certification
Work History
Self Employed WebNew York, NY
Systems Administrator
09.2021 - Current
Job overview
- With two years of experience in software implementation and maintenance
- Proven history of managing complex infrastructures and data center operations
- Orchestrated integration and communication of software upgrades.
- Skilled at troubleshooting, communication and collaboration.
- Customer Retention Strategies
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Created patches and solutions to fix bugs in existing applications
- Drove continuous improvement of IT governance processes
- Monitored temperature and power draw to immediately detect faults and failures.
Macys Department StoreBrooklyn, NY
Retail Sales Associate
10.2022 - Current
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Auxiliary ServicesOswego, NY
LINE WORKER
08.2020 - 05.2022
Job overview
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Stocked, tagged and displayed merchandise as required
- Worked flexible schedule and extra shifts to meet business needs
- Processed customer refunds and exchanges according to established guidelines
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Dyckman Basketball New York, NY
FRONT DESK RECEPTIONIST
06.2016 - 08.2021
Job overview
- Answered multi-line phone systemto respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Western Governors UniversityRemote
Bachelor of Science from Information Technology
05.2023
Skills
- Microsoft Windows and Office
- Customer Communication and Empathy
- Employee Computer Support
- Incoming Call Management
- Microsoft Active Directory
- Connectivity Software
- System Performance Assessment
- Security Needs Assessment
- Computer Proficiency
- Network Security
- Hardware Installation
- Microsoft Suite 365
- Microsoft Windows and Office
Certification
- Certified Google IT Support Professional, Coursera - November 3, 2022
Timeline
Retail Sales Associate
Macys Department Store
10.2022 - Current
Systems Administrator
Self Employed Web
09.2021 - Current
LINE WORKER
Auxiliary Services
08.2020 - 05.2022
FRONT DESK RECEPTIONIST
Dyckman Basketball
06.2016 - 08.2021
Western Governors University
Bachelor of Science from Information Technology
Similar Profiles
SHIVAM SAMADHIYASHIVAM SAMADHIYA
UPSC Aspirant at Self Employed WebUPSC Aspirant at Self Employed Web
Hiba AlmajthoubHiba Almajthoub
Arabic Language Tutoring at Self Employed WebArabic Language Tutoring at Self Employed Web
Anna KucheryavayaAnna Kucheryavaya
Video Artist & Independent Director at Self Employed WebVideo Artist & Independent Director at Self Employed Web
Wyatt MeinekeWyatt Meineke
Laborer at Self Employed WebLaborer at Self Employed Web
Noah ZimnyNoah Zimny
Enterprise Business Development Representative at GloatEnterprise Business Development Representative at Gloat