Kwasauya Zinn
Tupelo
Summary
Dynamic customer service professional with experience at Teleperformance, excelling in conflict resolution and CRM systems. Proven ability to enhance service delivery and streamline operations, while maintaining confidentiality and professionalism. Skilled in active listening and problem resolution, ensuring customer satisfaction and efficient issue resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2022 - 11.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts using CRM systems to track interactions and ensure service quality.
- Adapted quickly to new processes, enhancing response times for customer support queries.
- Collaborated with team members to improve service delivery and streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
State Farm
Tupelo, MS
11.2019 - 01.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate records of visitor logs and appointment schedules using office management software.
- Assisted with administrative tasks, including filing documents and organizing office supplies inventory.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
PCA
Angels Care Home Health
Okolona, MS
04.2016 - 08.2019
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient vital signs and reported changes to healthcare team.
- Implemented care plans in collaboration with multidisciplinary teams for optimal patient outcomes.
- Educated patients and families on health management and safety protocols effectively.
- Coordinated with healthcare professionals to streamline communication and improve care delivery processes.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Health Administration
University of Phoenix
Tempe, AZHigh School Diploma -
Tupelo High School
Tupelo, MS05.2006
Skills
Customer relationship management
Conflict resolution
Multi-line phone operation
Appointment scheduling
Cash handling
Record keeping
Team collaboration
Process improvement
Patient care assistance
Vital signs monitoring
Communication skills
Time management
Data entry accuracy
Confidentiality standards
Customer service
Active listening
Critical thinking
Problem resolution
Call center experience
Follow-up skills
Call management
Paperwork processing
Prioritization
Staff training
Timeline
Customer Service Representative
Teleperformance
02.2022 - 11.2025
Receptionist
State Farm
11.2019 - 01.2022
PCA
Angels Care Home Health
04.2016 - 08.2019
Health Administration
University of Phoenix
High School Diploma -
Tupelo High School