Kwatesia Winters
Houston,TX
Summary
Friendly and Efficient Costumer Representative devoted to maximizing costumer satisfaction with exceptional service and support. Knowledgeable regarding Inbound/Outbound standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Dedicated CNA committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities.
Overview
7
7
years of professional experience
Work History
Patient Care Technicia 111 IMU/Nights
Memorial Hermann Hospital Katy
Katy, TX, TX
10.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Restocked unit frequently with necessary medical supplies.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Medical Courier
Delivery solutions of America
Houston , TX
01.2020 - Current
- Administered simple range of motion exercises.
- Recorded patient conditions and vital signs before and after medical operations.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Called upon physicians to give updates on patient care.
- Checked calendars and scheduled patient appointments to minimize wait times.
- Maintained accurate records of shipments and delivery confirmations.
- Followed strict protocols for handling sensitive medical materials during transport.
- Collaborated with dispatch teams to optimize delivery schedules and routes.
- Picked up medical specimens from local care providers for delivery to laboratory.
Certified Nursing Assistant
Misty Willow Rehabilitation
Houston, TX
10.2018 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient care.
Education
Associate of Arts -
Houston Community College
Houston, TX03.2024
Certification - Nursing Assistant
Job Corps, San Marcos
San Marcos, TX06.2011
Some College (No Degree) - Phlebotomy
Elite Art of Phlebodmy
Katy, TXSkills
- Catheter change and preparation
- General housekeeping ability
- Collecting vital signs
- Infection control procedures
- Grooming and bathing assistance
- Billing dispute resolution
- Medical billing and collections
- Claims processing
- Bill payment
- Customer relations
- Financial planning
- Account collections
- Customer follow-up
- Microsoft Office
- Friendly, positive attitude
- Office equipment proficiency
- Technologically savvy
- Sales expertise
- Inbound and Outbound Calling
- Call Center Operations
- Problem-solving abilities
Timeline
Patient Care Technicia 111 IMU/Nights
Memorial Hermann Hospital Katy
10.2022 - Current
Medical Courier
Delivery solutions of America
01.2020 - Current
Certified Nursing Assistant
Misty Willow Rehabilitation
10.2018 - Current
Associate of Arts -
Houston Community College
Certification - Nursing Assistant
Job Corps, San Marcos
Some College (No Degree) - Phlebotomy
Elite Art of Phlebodmy