Kweku Opuni
Quality Assurance Specialist / Vulnerability Analyst
Newark,Delaware
Summary
Goal-oriented, proficient professional with fourteen year of experience in fast-paced environment. Key strengths include multitasking, problem solving, document keeping and organizational skills and a strong computer proficiency. Seeking to use my expertise in your organization. Ready to help executives achieve company goals with my resources and knowledge.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Quality Assurance Specialist
Siemens Healthineers
Newark , DE
03.2021 - Current
- Control the approval, release, and revision of product configuration documents to ensure conformance to customer and regulatory requirements.
- Arbitrate and serve as technical authority regarding document control issues.
- Develop and implement documentation improvement policies.
- Release and archive of controlled documents.
- Support Operations, Quality and R&D departments in the Change Order process by revising controlled documents and preparing them for routing.
- Verify data/values on paperworks including manufacturing and testing from all the site’s laboratories and production areas for quality and accuracy before products are released to be shipped.
- Generate, edit and/or create Certificate of Analysis (CoA) for products with LIMS and company’s intranet or request CoA from vendors for some products.
- Communicate with vendors and all departmental authorities via all available platforms including Microsoft Team, phones and emails.
- Engage in weekly report meetings; in-person or on Microsoft Team call.
- Audit and regulate office cabinets to ensure availability of all needed paperwork from laboratories, production areas and office supplies.
- Perform data entry by inputting; available, in-process and completed files into Excel Spreadsheet.
- Conduct investigations with Corrective and Preventive Action (CAPA) management through Quality Notification (QN) procedure.
- Update and print current documentations needed.
- Assists co-workers with minor IT supports such as troubleshooting, system configuration, approved software/patch updates, network setup (printers, scanners, laptops and personal computers), etc with the help of IT experts of the company.
IT Support Specialist/Data Analyst
DataSev
Newark , DE
06.2020 - 11.2022
- Gathered information for research, system and application updates from open-sources and vendor specific platforms.
- Designed and setup computer network topographically.
- Researched, installed and updated software and patches.
- Performed data entry and data analytic functions using Excel Spreadsheet, Structured Sequel Language (SQL) and Python.
- Configured firewalls and other security apparatus for small home or office networks.
- Conducted discussions with key stakeholders to collect information on business processes, user requirements and end goal.
- Identified potential solutions for both technical and business suitability.
- Ensured sustainable operation by training the client’s staff on the system.
- Developed short-term and long-term goals for the DataSev team with client to improve risk mitigation.
Chemical Receiving and Inspector
Siemens Healthineers
Newark, DE
04.2017 - 03.2021
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Physically inspected and verified information on packing slips, Bill of Lading and/or Certificate of analysis (CoA) with the material to validate authenticity and accuracy.
- Provided new item setup, merchandising and inventory control.
- Responded to vendors concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Stored materials in their respective approved storage conditions after receipt into the system and updating inventory via SAP.
- Took samples of chemicals for Laboratory research and archives.
- Kept records of all materials received and/or worked on for reference and audit.
- Distributed chemicals and supplies needed by various production areas.
- Cross-trained in different areas such as receiving, shipping and packaging.
- Conducted Inventory Cycle count and trained new employees.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Assisted with common IT troubleshoots with help from the company's IT professionals on site and remotely.
Customer Service Associate
Target
Brandywine, DE
08.2006 - 10.2016
- Time span: 2006 to 2012 - Mount Kisco, New York as Customer Service associate. 2012 to 2016 - Brandywine, Delaware as Warehouse Associate.
- Supervised toys and electronics department.
- Provided training and support to new associates to help provide high-quality customer service.
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Used available tools such as scanners and computers to locate merchandises for customers.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing, payment issues following guidelines and resolving disputes properly.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed inventory control, such as Cycle Counts and stocking merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
Cascades High School
New York, NY 09.2003 - 09.2004
CompTia Security+ - Cybersecurity - Vulnerability Scanning
Crest Consulting Group
Rockville, MD 02.2023 - 05.2023
Skills
Technical troubleshooting
Operations monitoring
Help desk support
Hardware and software installation
Virus and malware prevention
Technical Analysis
Data Entry
Decision-Making
System configuration and updates
Training and Development
Knowledge of several computer programs and operation
Problem-Solving
Attention to Detail
Excellent Communication
Cybersecurity Enthusiast
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTia Security+ - Cybersecurity - Vulnerability Scanning
Crest Consulting Group
02.2023 - 05.2023
Quality Assurance Specialist
Siemens Healthineers
03.2021 - Current
IT Support Specialist/Data Analyst
DataSev
06.2020 - 11.2022
Chemical Receiving and Inspector
Siemens Healthineers
04.2017 - 03.2021
Customer Service Associate
Target
08.2006 - 10.2016
High School Diploma -
Cascades High School
09.2003 - 09.2004