WENDY BRACKETT

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Analyzed quality and performance data to support operational decision-making.
• Implemented process improvements to increase productivity in quality assurance operations.
• Promoted adherence to quality standards by educating personnel on quality control.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered constant flow of customer calls with minimal wait times.
• 50 customer calls per day.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.
• 50 customer calls per day.

Effortless-Challenger

Knowledge - KCS

Introduction to phishing

Security and Safety Awareness-staying alert on Fatigues

Workplace Violence prevention

Annual safety refresher- Office

Ignite Inclusion

Psas Business planning

Avoiding Dangerous Links

Grow Self

HIPAA Training

Covid 19 training

Microsoft team tips and tricks

Microsoft essential training

Business Analytics Foundations

MPS Overview

US Drug Supply Security Act

Time Management working from home

Took class Fight the Phish -Webcast 10/14

CxO - MULTI : SFDC | Case View Commercial | VID!

McKesson’s Controlled Substances Monitoring Program Course