Kwesi Akaah
Southfield
Summary
Operations and administrative professional with 15+ years of experience in legal, medical, and corporate environments. Proven success managing high-volume records, coordinating logistics and claims processes, and supporting business operations. Recovered $844K+ in freight damage claims while maintaining compliance, accuracy, and efficiency in deadline-driven settings.
Overview
16
16
years of professional experience
Work History
Graphic Artist & Operations Coordinator
Jogue Incorporated
04.2022 - Current
- Manage freight damage claims from documentation through resolution; recovered $844,702.72.
- Maintain claims records, carrier correspondence, and audit-ready documentation.
- Support daily operations and interdepartmental communication.
- Create presentations and branded materials as needed.
Central Printing & Copy Services Clerk
The Mike Morse Law Firm
02.2021 - 04.2022
- Managed 1,000+ paperless legal files using CasePacer and Time Matters.
- Digitized, organized, and distributed legal documents firm-wide.
- Maintained office supply inventory and print operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized office management software to record and track client information.
File Clerk Librarian & Document Courier
Michigan Center for Personal Injury
10.2010 - 02.2020
- Managed 2,000+ active cases and 50,000+ archival legal files
- Coordinated secure delivery of court documents statewide
- Supported attorneys with with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
Medical Records Librarian
Rehab Alliance, P.C.
11.2009 - 10.2010
- Maintained records for 1,500+ active patients and 50,000+ archives.
- Prepared documentation for daily clinical operations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
Bachelor of Fine Arts -
Wayne State University
Detroit, MI01.2020
Associate of Arts -
Oakland Community College
Royal Oak, MI01.2019
Skills
- Technical Skills
- Operations Coordination
- Freight & Damage Claims
- Records Management
- Administrative Support
- Process Documentation
- Tools
- Microsoft Office
- Digital imagery
- Photography composition
- Mac OsX
- Adobe Creative Cloud
- Microsoft Windows
Timeline
Graphic Artist & Operations Coordinator
Jogue Incorporated
04.2022 - Current
Central Printing & Copy Services Clerk
The Mike Morse Law Firm
02.2021 - 04.2022
File Clerk Librarian & Document Courier
Michigan Center for Personal Injury
10.2010 - 02.2020
Medical Records Librarian
Rehab Alliance, P.C.
11.2009 - 10.2010
Bachelor of Fine Arts -
Wayne State University
Associate of Arts -
Oakland Community College