Summary
Overview
Work History
Education
Skills
Timeline
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Kwuenton Pannell

Rex,GA

Summary

In my previous roles, I have honed my leadership and action-taking skills, while also cultivating exceptional customer service abilities and fostering strong customer relationships. I possess extensive experience and expertise in computer and cellular software and hardware. My ultimate career goal is to become a successful film editor, producer, or director.

Overview

1
1
year of professional experience

Work History

Lead Host

IHOP
Clinton, MD
05.2023 - 05.2024
  • Seating Customers
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered customer questions about hours, seating, and menu information.
  • Bag up To-Go Orders
  • Coordinated special events and private parties, handling logistics from planning to execution.
  • Developed rapport with regular clientele, fostering loyalty and repeat business.
  • Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Monitored inventory levels of front-of-house supplies, minimizing shortages during peak hours.
  • Handled high-pressure situations calmly and professionally while maintaining composure under stress.
  • Assisted in marketing efforts to promote special events and increase restaurant attendance.
  • Assisted servers with food delivery when needed to improve overall service speed during busy times.
  • Collaborated with management to develop strategies for improving overall dining experience.

Stocker

Petco
Clinton, MD
12.2023 - 04.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Education

Bachelor of Arts - Digital Cinematography

Full Sail University
Winter Park, FL
03.2026

High School Diploma -

Gwynn Park High School
Brandywine, MD
05.2023

Skills

  • Exceptional communication
  • Fire safety awareness
  • Team Management
  • Food Safety Compliance
  • Guest Relations
  • Task Delegation
  • Payment Processing
  • Shift Management
  • Seating arrangements
  • Promotional Events
  • Marketing initiatives
  • Safe Food Handling
  • Hospitality service expertise

Timeline

Stocker

Petco
12.2023 - 04.2024

Lead Host

IHOP
05.2023 - 05.2024

Bachelor of Arts - Digital Cinematography

Full Sail University

High School Diploma -

Gwynn Park High School
Kwuenton Pannell