Kwuenton Pannell
Rex,GA
Summary
In my previous roles, I have honed my leadership and action-taking skills, while also cultivating exceptional customer service abilities and fostering strong customer relationships. I possess extensive experience and expertise in computer and cellular software and hardware. My ultimate career goal is to become a successful film editor, producer, or director.
Overview
1
1
year of professional experience
Work History
Lead Host
IHOP
Clinton, MD
05.2023 - 05.2024
- Seating Customers
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Bag up To-Go Orders
- Coordinated special events and private parties, handling logistics from planning to execution.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Monitored inventory levels of front-of-house supplies, minimizing shortages during peak hours.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Assisted in marketing efforts to promote special events and increase restaurant attendance.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Collaborated with management to develop strategies for improving overall dining experience.
Stocker
Petco
Clinton, MD
12.2023 - 04.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Education
Bachelor of Arts - Digital Cinematography
Full Sail University
Winter Park, FL03.2026
High School Diploma -
Gwynn Park High School
Brandywine, MD05.2023
Skills
- Exceptional communication
- Fire safety awareness
- Team Management
- Food Safety Compliance
- Guest Relations
- Task Delegation
- Payment Processing
- Shift Management
- Seating arrangements
- Promotional Events
- Marketing initiatives
- Safe Food Handling
- Hospitality service expertise
Timeline
Stocker
Petco
12.2023 - 04.2024
Lead Host
IHOP
05.2023 - 05.2024
Bachelor of Arts - Digital Cinematography
Full Sail University
High School Diploma -
Gwynn Park High School