Kya Gaskins
Summary
Results-driven customer service professional with 5 years of experience in retail, food service, and healthcare. Proven expertise in resolving customer inquiries, managing complaints, and providing personalized assistance in fast-paced environments. Recognized for excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. Thrives under pressure while maintaining a positive and professional attitude, contributing to team success. Passionate about ensuring every customer leaves with a positive experience.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Chase Dentistry
05.2023 - 05.2024
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Guest Service Associate
Topgolf
08.2021 - 11.2022
- Welcomed visitors and customers, offering assistance to foster positive interactions.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Delivered detailed information about room offerings, property maps, and related services for guest orientation.
Cashier
Potbelly
02.2022 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Wendys
03.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Education
Henry E. Lackey High School
Indian Head, MD05.2023
Skills
- Policies and Procedures
- Cash Register Operations
- Honest and Ethical
- Customer Transactions
- Problem Solving
- Team Leadership
- Organization skills
- Time management
- Appointment scheduling
Languages
Spanish
Elementary
Timeline
Dental Assistant
Chase Dentistry
05.2023 - 05.2024
Cashier
Potbelly
02.2022 - 07.2022
Guest Service Associate
Topgolf
08.2021 - 11.2022
Cashier
Wendys
03.2021 - 02.2022
Henry E. Lackey High School