Kyahra Feliciano-Pulgar
Mundelein,IL
Summary
hardworking and successful in building positive relationship with co workers. a proven track record in enhancing specimen processing workflows and fostering collaboration. Skilled in sample preparation and detail-oriented problem-solving, I consistently deliver accurate results while maintaining high standards of quality and customer service. excellent problem-solving and planning abilities
Overview
9
9
years of professional experience
Work History
Laboratory Liaison II
ARUP Laboratory
11.2023 - 03.2025
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Maintained documentation on tests performed in lab.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
Laboratory Technician/Specimen Processor
Quest Diagnostics
02.2016 - 03.2025
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Followed safety protocols while handling hazardous materials.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Proviso West High School
Hillside, IL03-2016
Skills
- Verbal and written communication
- Team collaboration
- Performance reporting
- Clinical laboratory experience
- Pipetting techniques
- Sample preparation
- Specimen handling
- Proper labeling
- Specimen storage
- Teamwork and collaboration
- Problem-solving
- Detail-oriented
Timeline
Laboratory Liaison II
ARUP Laboratory
11.2023 - 03.2025
Laboratory Technician/Specimen Processor
Quest Diagnostics
02.2016 - 03.2025
High School Diploma -
Proviso West High School
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