KyAir Ellis
Gainesville,GA
Summary
Overnight Shift Manager at McDonald's Restaurant with a proven track record of enhancing operational efficiency through strategic process improvements. Expertise in decision-making and cross-functional collaboration has led to significant increases in customer satisfaction and staff performance. Strong conflict resolution skills complement a results-driven approach, ensuring effective relationship management within the team. Committed to leveraging these competencies to foster continuous improvement in future roles.
Overview
2
2
years of professional experience
Work History
Overnight Shift Manager
McDonald's Restaurant
Flowery Branch, GA
06.2023 - Current
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Monitored cash register transactions to ensure accuracy of funds received and disbursed.
- Recruited and hired qualified candidates to fill open positions.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Etowah Etowah high school
School
Woodstock05-2022
Skills
- Decision-making
- Work prioritization
- Conflict resolution
- Cross-functional teamwork
- Customer relationship management (CRM)
References
References available upon request.
Timeline
Overnight Shift Manager
McDonald's Restaurant
06.2023 - Current
High School Diploma -
Etowah Etowah high school
School
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