Summary
Overview
Work History
Education
Skills
Timeline
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Kyairah Glaspie

Fort Worth,TX

Summary

Proven achiever with a strong background in customer support and data entry, demonstrated at Apex Focus Group. Excelled in managing high call volumes and complex issues, significantly enhancing customer satisfaction. Skilled in problem-solving and efficient multitasking, with a knack for optimizing sales and inventory management at Kohls.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Apex Focus Group
07.2023 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Retail Assistant

Kohls
11.2022 - 05.2023
  • Improved sales through strategic analysis and rearrangement of product displays
  • Managed inventory efficiently ensuring optimal stock levels while working under pressure
  • Proven ability to multitask by handling customer service alongside inventory management

Education

Associate of Arts - Nursing

Tarrant County College District
Fort Worth, TX
05.2027

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service

Timeline

Call Center Representative

Apex Focus Group
07.2023 - 08.2024

Retail Assistant

Kohls
11.2022 - 05.2023

Associate of Arts - Nursing

Tarrant County College District

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Kyairah Glaspie