Kyana Brown
Arlington,TX
Summary
Knowledgeable Licensed Vocational Nurse with solid foundation in patient care, medication administration, and vital signs monitoring. Proven ability to support healthcare teams and contribute to high-quality patient outcomes. Demonstrated compassionate patient interaction and effective communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Biller
PharMerica
10.2021 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
Certified Pharmacy Technician
The Pill Club
04.2021 - 09.2021
- Order entry of new and refill prescriptions off faxes and e-script system
- Work third party exceptions to process orders
- Processed 500 prescriptions per day
- Third party troubleshooting as needed
- Stocked, labeled, and inventoried medication to keep accurate records.
CPhT (Remote)
Iqvia Specialty
11.2020 - 04.2021
- Contacted pharmacies and medical professionals via phone
- Assisted with programs that typically consisted of pharmaceutical brand initiated payment assistance solutions such as: co-pay cards and/or vouchers
- Fielded request for card activation, program eligibility, explanation of program benefits and explanation and troubleshooting of submission rejections
Medical Biller
PharMerica
07.2018 - 03.2020
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Certified Pharmacy Technician
Wal-Mart
05.2016 - 07.2018
- Processed and filled new and refill prescription orders
- Performed data entry of patient, insurance and prescription information
- Performed prior authorizations and communicated with medical office staff
- Answered phone calls and provided customer service
- Assisted customers in checking out
- Filed prescriptions in alphabetical order
- Ordered medications
- Created new profiles for patients
Education
Vocational Nursing
Concorde Career College
Grand Prairie, TX12-2024
Pharmacy Technician Program
Carrington College
Mesquite, TX04.2016
High School Diploma -
John Tyler High School
Tyler, TX06.2013
Skills
- PTCB Certified and TX State Registered Pharmacy Technician with extensive experience working in retail and specialty settings on-site and remotely
- Previous experience handling a high volume of inbound and outbound calls from patients and medical management staff re: prior authorizations, medication deliveries, pharmacy payment assistance programs, etc
- Computer and data entry proficient (Microsoft Office, Excel, PowerPoint)
- Able to read, translate and transcribe prescriptions
- Strong knowledge of pharmacy operations
- Exceptional communication skills and customer service oriented
- Well-developed interpersonal skills including: conflict resolution, stress management, time management and the ability to adapt well to change
- Medication administration
- Compassionate care
- Vital signs monitoring
- Catheter care
- Bedside manner
Certification
- Licensed Vocational Nurse - 03/23/2025 to 03/31/2027
- Licensed Pharmacy Technician 03/22/2025 to 03/31/2027
- CPhT - Certified Pharmacy Technician
- Sterile Compounding, IV Certified
Timeline
Medical Biller
PharMerica
10.2021 - Current
Certified Pharmacy Technician
The Pill Club
04.2021 - 09.2021
CPhT (Remote)
Iqvia Specialty
11.2020 - 04.2021
Medical Biller
PharMerica
07.2018 - 03.2020
Certified Pharmacy Technician
Wal-Mart
05.2016 - 07.2018
Vocational Nursing
Concorde Career College
Pharmacy Technician Program
Carrington College
High School Diploma -
John Tyler High School
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