KYANA JONES
Fort Worth
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first rate skills in building relationships and resolving problems. Offering several years of success in various positions. History of meeting high productivity, quality, and performance standards.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Lead Collections Specialist/Trainer
HairClub
Fort Worth
09.2024 - 03.2026
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Trained new staff members on proper collection techniques, policies, and procedures.
Accounts Receivable Specialist
MPC Call Support
Irving
05.2021 - 08.2024
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Conducted regular audits of accounts to ensure compliance with company standards.
Collections Agent
The Decor Group
Irving
03.2020 - 04.2021
- Collaborated with sales team to ensure timely payment collections.
- Managed customer accounts to facilitate timely payments and resolve disputes.
- Documented interactions in the CRM system for accurate account tracking.
- Conducted follow-ups on overdue accounts to encourage timely payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
Education
BBA - Accounting And Finance
Texas A&M University, Corpus Christi
Corpus Christi, TX 08.2024 - 04.2026
High School Diploma -
WINFREE ACADEMY CHARTER SCHOOLS
Skills
- Billing resolution
- Team training
- Financial reporting
- Data analysis
- Payment negotiation
- Account reconciliation
- Records maintenance
- Collections
- CRM software
- Auditing procedures
- Performance metrics
Timeline
Lead Collections Specialist/Trainer
HairClub
09.2024 - 03.2026
BBA - Accounting And Finance
Texas A&M University, Corpus Christi
08.2024 - 04.2026
Accounts Receivable Specialist
MPC Call Support
05.2021 - 08.2024
Collections Agent
The Decor Group
03.2020 - 04.2021
High School Diploma -
WINFREE ACADEMY CHARTER SCHOOLS