Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KYANA RANGEL

San Antonio

Summary

Experienced in organizational skills and customer service, always ready to embrace new challenges and learn quickly. Effective in managing inventory and efficiently assisting customers to meet their needs. Eager to utilize and further develop organizational and customer service skills in a supervisor role.

Offering strong attention to detail and willingness to learn and grow in fast-paced environment. Brings ability to quickly adapt to new processes and ensure products are packaged securely and correctly. Ready to use and develop organizational skills and time management in Packing role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Packer

Amazon
07.2024 - 10.2024
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Customer Service Representative III (Supervisor)

Conduent
08.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Bush's Chicken
06.2022 - 05.2023
  • Optimize service quality by actively listening and responding to customer requests
  • Provide menu and recommend food and drink options based on customer queries
  • Check back to ensure customers are satisfied with all food items

Server / Cashier

McDonald's
06.2021 - 02.2022
  • Served customers in a fastpaced restaurant setting
  • Processed cash and credit card payments
  • Uphold a clean and organized work area
  • Operated a point of sale system and credit card machine
  • Provided excellent customer service

Education

Diploma - Core Studies

South San Antonio High School
San Antonio, TX
06.2023

Skills

  • Guaranteed customer satisfaction
  • Managing Money
  • Warehouse safety
  • Product packaging
  • Quality control
  • Barcode scanners
  • Preventive Maintenance
  • Customer service
  • Critical thinking
  • Data entry
  • Cash handling
  • Hospitality service expertise

Certification

TABC certificate

Timeline

Packer

Amazon
07.2024 - 10.2024

Customer Service Representative III (Supervisor)

Conduent
08.2023 - 04.2024

Server

Bush's Chicken
06.2022 - 05.2023

Server / Cashier

McDonald's
06.2021 - 02.2022

Diploma - Core Studies

South San Antonio High School
KYANA RANGEL