KYANNA COKLEY
Hillside
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Adult Caregiver (Part Time)
A PLACE AT HOME
08.2024 - Current
- Enhanced patient well-being by providing compassionate and attentive care.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
Warehouse Associate
(Roadie) Shipoom
08.2024 - Current
- Received packages then scanned them with a hand scanner, and exported them on the warehouse floor to be sorted , and pulled by a pallet jack and distributed to customers.
- Help assist customers problem solve any driver escalation issues they may have encountered.
- Knowledgeable information on slack/suptask for additional gigs for customers, cancelling damaged and other packages that were no longer apart of the drivers route.
- Worked effectively in a fast-paced environment.
Residential Aide
Integrity House Inc.
10.2023 - 03.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
Customer Service representative Lead
Select Express Logistics
01.2020 - 09.2023
- Inserted information into the Xcelerator software database
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Answered over 150 phone calls per day
Accounts Receivable Clerk
New England Motor Freight
10.2016 - 01.2019
- Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports
- Coded invoices and other records to maintain organized and accurate records
- Answered inbound calls to provide information, answer questions or discuss payment options
- Recorded cash checks and credit card transactions to complete customer payments
Dispatch/Data Entry Clerk
Air Contract Transport
09.2013 - 08.2016
- Obtained scanned records and uploaded into company databases
- Compiled statistical information for special reports
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Verified and logged deadlines in response to daily inquiries and requests
Education
Sociology
Union County College
Cranford, NJSkills
- Leadership and organizational skills
- Customer Service Skills
- Data management
- Active listening
- Critical thinking
- Self-motivated and disciplined
Timeline
Adult Caregiver (Part Time)
A PLACE AT HOME
08.2024 - Current
Warehouse Associate
(Roadie) Shipoom
08.2024 - Current
Residential Aide
Integrity House Inc.
10.2023 - 03.2024
Customer Service representative Lead
Select Express Logistics
01.2020 - 09.2023
Accounts Receivable Clerk
New England Motor Freight
10.2016 - 01.2019
Dispatch/Data Entry Clerk
Air Contract Transport
09.2013 - 08.2016
Sociology
Union County College
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