Kyanna Hitchcock
Chattanooga,TN
Summary
- Diligent Desired Position with solid foundation in surgical procedures and patient care. Successfully supported numerous surgeries by ensuring sterile environments and managing surgical instruments. Demonstrated expertise in maintaining equipment and fostering effective communication within surgical team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Surgical Technologist Student
Erlanger Baroness Hospital
01.2026 - Current
- Assisted surgical team by preparing instruments and supplies for procedures
- Ensured sterile environment by adhering to infection control protocols
- Collaborated with surgeons to anticipate needs during surgeries
- Upheld strict adherence to infection control protocols, minimizing risk of post-surgical complications for patients.
- Optimized surgical workflows by efficiently managing sterilization and turnover of surgical instruments and equipment.
Sales Representative
Comcast/ Xfinity Sales
03.2024 - 12.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- I'm a sales representative that assist with customer service as well. Billing issues, retention/cancellations/ repacking accounts for sales.
Customer Account Specialist/ Sales
T-Mobile USA
11.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Assist with billing inquiries and breakdown of product details.
- I'm a specialist expert for customers account when it comes to billing, scheduling payments, selling phones, accessories & activations. I assist customers by verifying their eligibility for upgrades and new items on their accounts. Also assist with cancellations. I also sell products to customers. Phone, accessories, electronics, plus more.
Education
Miller-motte college - Surgical Technology
Miller-motte college
Chattanooga, TN07.2026
High school or equivalent - undefined
Tyner Academy
Chattanooga, TN08.2018
Skills
Microsoft Office
Certification
- Driver's License
- November 2022 to November 2030
Timeline
Surgical Technologist Student
Erlanger Baroness Hospital
01.2026 - Current
Sales Representative
Comcast/ Xfinity Sales
03.2024 - 12.2025
Customer Account Specialist/ Sales
T-Mobile USA
11.2022 - 03.2024
High school or equivalent - undefined
Tyner Academy
Miller-motte college - Surgical Technology
Miller-motte college