Kyanna Miner
Creve Coeur,MO
Summary
Dedicated supervisor with five years of experience. Skilled in leading teams and helping them conduct their duties while increasing productivity. Hoping to apply knowledge and expertise to a position with a reputable company. Highly efficient Clinical Supervisor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
26
26
years of professional experience
Work History
Secretary (volunteer)
Circle Of Light Associates
Saint Louis, MO
01.2010 - Current
- Filing, general clerical duties, data entry, journal entries, Microsoft Office Suite and maintaining database records
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events or programs.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Pediatric Clinical Supervisor
Washington University
St. Louis, MO
01.2015 - Current
- Supervise and monitor all front desk processes for quality assurance. Develop and maintain front desk, compliance, and clinical policies and procedure manuals. Master scheduler for clinic faculty
- Implement new policies and educate staff on changes.
- Assessed patients, determined needs and managed care.
- Developed and adjusted work schedules for five staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Serves as liaison with WUSBCS for training staff and outside parties. Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty.
- Serves as liaison to third party payers, vendors, medical center personnel, patients, and/or families in problem situations when necessary. Attend monthly CPAC meetings, weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position. Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
- Primary Upgrade Contact for IDX system upgrades. Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients.
- Back up for front desk staff during high volume times or staff vacation and illness. Attend applicable meetings as identified related to clinic operations. Ensure all HIPAA guidelines are followed and implemented in clinic.
- Create new supply codes as needed and update supply ticket. Liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member. Identify and report on trends related to patient satisfaction surveys. Ensures coordination and maintenance of equipment and supplies.
- Developed and adjusted work schedules for staff.
Registration Specialist/Front Office Associate
Peoples Health Center
Saint Louis , MO
07.2011 - 01.2015
- Registration Specialists provide support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Maintain efficient flow of patients to the prospective departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Patient/Client Advocate
Express Scripts
St. Louis, MO
06.2010 - 07.2011
- Educated patients on available wellness services and guided each through process.
- Provided assistance with insurance referrals and authorization overrides.
- Maintained positive office environment using active listening and prompt problem solving.
- Work with other operational departments to research and resolve mail order and eligibility issues and respond to clients within performance agreement guidelines
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
- Work collaboratively with other customer service representatives and supervisor to ensure that best-practices are shared
- Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited
Administrative Assistant (part Time)
Greater Achiever Learning Center
St. Louis, MO
09.2008 - 06.2010
- Responsible for scheduling appointments for perspective clients
- Performed data entry into systems to create and file new student records/updates
- Answered incoming calls, taking precise messages, leaving notation for callbacks for appropriate departments
- Filed confidential documents in designated time frame according to state regulations
- Managed inventory and maintained office equipment such as fax machine, scanner, computer and printer
- Maintains up to date files for personnel
- Sorted and opened mail
Education
Pattonville High School
2010
Skills
- Computer savvy
- Data management
- Technical & Problem Solving
- Employee Recruitment and Hiring
- Epic Systems
- Risk Management
- Data Analysis
- HIPAA Guidelines
- Quality Assurance Controls
- Database and Client Management Systems
- Microsoft Office Suite
- Fast Learner
Timeline
Pediatric Clinical Supervisor
Washington University
01.2015 - Current
Registration Specialist/Front Office Associate
Peoples Health Center
07.2011 - 01.2015
Patient/Client Advocate
Express Scripts
06.2010 - 07.2011
Secretary (volunteer)
Circle Of Light Associates
01.2010 - Current
Administrative Assistant (part Time)
Greater Achiever Learning Center
09.2008 - 06.2010
Pattonville High School