Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyanna Young

New York,NY

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Amazon, through expert problem-solving and empathy. Skilled in quick typing and maintaining professionalism under pressure, I excel in high-stress situations and teamwork, significantly improving company performance metrics. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Chat Support Representative

Amazon
02.2020 - 09.2023
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Customer Service Representative

AT&T
01.2019 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Entry Intern

Gabi Childcare
01.2017 - 12.2019
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Education

GED -

City As High School
New York, NY

Skills

Quick Typing

Language Fluency

Empathy Display

Performance Tracking

Teamwork and Collaboration

Problem-Solving

Customer Service

Attention to Detail

Time Management

Timeline

Chat Support Representative

Amazon
02.2020 - 09.2023

Customer Service Representative

AT&T
01.2019 - 08.2022

Data Entry Intern

Gabi Childcare
01.2017 - 12.2019

GED -

City As High School
Kyanna Young