Kyantia Lewis
Novi,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle
07.2023 - Current
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
F&B Manager
NoHo Hospitality Group
08.2021 - 07.2023
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
Head Hostess
Highlands Detroit Steakhouse
10.2019 - 07.2021
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Head Hostess
Joe Muer Seafood Detroit
08.2017 - 12.2019
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly
Production Manager
Fiat Chrysler, FCA
04.2015 - 07.2017
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Sales Associate
Nordstrom
10.2014 - 06.2016
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
BBA - Business Administration And Management
Oakland Community College
Farmington Hills, MI01.2025
High School Diploma -
Murray-Wright High School
Detroit, MI06.2002
Skills
- Service Quality Management
- Goal Setting
- Customer Service
- Relationship Building
- Problem-Solving
- Goal-Oriented
Timeline
Service Manager
Chipotle
07.2023 - Current
F&B Manager
NoHo Hospitality Group
08.2021 - 07.2023
Head Hostess
Highlands Detroit Steakhouse
10.2019 - 07.2021
Head Hostess
Joe Muer Seafood Detroit
08.2017 - 12.2019
Production Manager
Fiat Chrysler, FCA
04.2015 - 07.2017
Sales Associate
Nordstrom
10.2014 - 06.2016
BBA - Business Administration And Management
Oakland Community College
High School Diploma -
Murray-Wright High School
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