Kyara Lawson
Montgomery
Summary
Dynamic Team Leader at Bowlero Lanes with a proven track record in customer service and safety compliance. Expert in mentoring and training employees, fostering a collaborative environment, and resolving customer issues efficiently. Adept at task delegation and effective communication, ensuring high satisfaction and adherence to safety regulations.
Overview
1
1
year of professional experience
Work History
Team Leader
Bowlero Lanes
Montgomery
01.2024 - 01.2025
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Maintained a positive work environment that promoted collaboration between team members.
- Identified needs of customers promptly and efficiently.
- Established clear expectations for employees, providing guidance when needed.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Education
Some College (No Degree) - Microbiology
Auburn University
Auburn, ALSkills
- Customer service
- Team leadership
- Safety compliance
- Employee training
- Task delegation
- Effective communication
- Quality assurance
- Client communication
- Safety
- Cash handling
Timeline
Team Leader
Bowlero Lanes
01.2024 - 01.2025
Some College (No Degree) - Microbiology
Auburn University