Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
BB's Tex-Orleans
09.2024 - Current
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Carefully interviewed, selected, trained, and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Coordinated catering to deliver food services for special events and functions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw scheduling, orientation, and other support areas.
Marketing & Sales Consultant
Wat Innovations
06.2022 - 09.2024
Conducted interviews with participants to assess eligibility.
Managed and developed sales team.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Developed strong rapport with customers and created positive impression of business.
Fundraising Volunteer
Mission Partnerships
07.2021 - 06.2022
Spearheaded relationship building initiatives with potential funders and community donors through research and constant contact.
Designed programs to help educate state and local association staff in fundraising techniques.
Developed proposals to existing and potential supporters to maximize revenues.
Planned and implemented fundraising events.
Created and implemented fundraising plans to encourage donations and distribute funding.
Food & Beverage Assistant
Gaylord Texan Resort & Convention Center
01.2019 - 07.2021
Trained new staff members on company policies and procedures.
Provided guests with information about menu items, specials and promotions to provide quality service.
Greeted and seated guests to provide friendly and welcoming experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Communicated with guests to record orders and assess needs.