Summary
Overview
Work History
Education
Skills
Timeline
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Ky'el Brown-Thompson

Elkton,MD

Summary

Detail-oriented and adaptable Surveillance Officer with nearly three years of experience in income auditing, risk management, and investigative casework at Delaware Park Casino. Proven track record of identifying and resolving complex issues, leading special projects that enhance departmental efficiency, and delivering exceptional customer service. Recognized for strong leadership, critical thinking, and a keen eye for detail. Recently earned a Bachelor’s degree in Business and now seeking a challenging role that aligns with my academic background, offers greater responsibility, and allows me to contribute to strategic goals through innovative solutions. Reliable and results-driven, consistently meeting organizational objectives.

Overview

8
8
years of professional experience

Work History

Surveillance Officer

Delaware Park Casino
06.2022 - Current
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.

Security Officer

Delaware Park Casino
08.2021 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.

Lead Busser

High 5 Hospitality
06.2019 - 09.2021
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

Car Wash Attendant

Bear Car Wash
07.2018 - 06.2019
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Achieved customer satisfaction by providing high-quality professional service.

Sandwich Crafter

Wendy's Fast Food
08.2017 - 07.2018
  • Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
  • Developed new crafting techniques for improved product quality and reduced production time.
  • Managed inventory effectively, reducing waste and minimizing costs associated with excess materials or expired supplies.
  • Enhanced customer satisfaction by consistently delivering high-quality crafted products.

Education

BBA - Organizational Business Management

Wilmington University
New Castle, DE
06-2025

Skills

  • CCTV monitoring
  • Public safety awareness
  • Quick learner
  • Documentation skills
  • Large payout verification
  • Law enforcement collaboration
  • Alarm monitoring
  • Video surveillance
  • Effective customer communication
  • Asset protection
  • Suspicious activity surveillance
  • Customer assistance

Timeline

Surveillance Officer

Delaware Park Casino
06.2022 - Current

Security Officer

Delaware Park Casino
08.2021 - 06.2022

Lead Busser

High 5 Hospitality
06.2019 - 09.2021

Car Wash Attendant

Bear Car Wash
07.2018 - 06.2019

Sandwich Crafter

Wendy's Fast Food
08.2017 - 07.2018

BBA - Organizational Business Management

Wilmington University

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Ky'el Brown-Thompson