Kyell Russell
Kansas City,MO
Summary
Well-trained Patient Transporter with proven care for patients' needs and skill in safe movements. Helps providers meet schedule demands and patients obtain needed care by working quickly. Works in full compliance with HIPAA and hospital standards. Efficient medical support team member effective in helping doctors, nurses and patients with diverse needs. Assists with procedures, vitals monitoring and laboratory testing. Works well in high-pressure, dynamic environments to manage routine and emergency requirements. Capable Customer service experienced working in challenging environments. Willing to take on any task to support team and help business succeed. Offers strong work ethic and consistnet abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Home Is Where The Heart Is
Fort Wayne, IN
07.2024 - 11.2024
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided companionship and monitored health condition of clients.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Patient Transporter
Riverside Methodist Hostpital
Columbus, Ohio
07.2023 - 04.2024
- Assisted with procedures by moving patients into treatment or examination rooms and onto tables
- Protected patients and staff from infection with proper disinfection and sterilization procedures
Receptionist
The Ohio State Wexner Medical Center
Columbus, OH
11.2022 - 05.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Compiled data from various sources into organized reports for management review.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
Call Center Representative
Hunington National Bank
Columbus, Ohio
07.2018 - 04.2021
- Filed claims recaurding credit accounts
- Consist of QA satisfaction and kicker calls
- Handle escalated call for internal/external customers
- Two Time winning voice CC award winner
- Service and maintenance Commercial, Business, Consumer and Corporate Accounts
Collections Agent
Discover Financial Services
Columbus, Ohio
03.2019 - 12.2020
- Assist customers with information based on their credit cards
- Gather information from customer to pay off credit card account
- Leave voicemails for customer to callback if missed call by the collections department
Customer Service CSR
Jcpenny
01.2016 - 07.2018
- Inbound calls Placing orders, tracking orders and replacing orders
- Offered advice and assistance to customers, paying attention to special needs and wants
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Education
Associates - Business Office
COLUMBUS STATE COMMUNITY COLLEGE
05.2019
High School -
INDEPENDENCE HIGH SCHOOL
05.2017
Skills
- Proficient communication skills
- Great in Customer service
- Strong Work Ethic
- Skilled problem solver
Languages
English, Conversational
Timeline
Home Health Aide
Home Is Where The Heart Is
07.2024 - 11.2024
Patient Transporter
Riverside Methodist Hostpital
07.2023 - 04.2024
Receptionist
The Ohio State Wexner Medical Center
11.2022 - 05.2024
Collections Agent
Discover Financial Services
03.2019 - 12.2020
Call Center Representative
Hunington National Bank
07.2018 - 04.2021
Customer Service CSR
Jcpenny
01.2016 - 07.2018
Associates - Business Office
COLUMBUS STATE COMMUNITY COLLEGE
High School -
INDEPENDENCE HIGH SCHOOL