Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kyerra Bond

Atlanta,GA

Summary

Resourceful and well organized professional passionate about helping others through problem-solving. Demonstrated ability to perform complex tasks. Trustworthy and empathetic, committed to customer satisfaction. Eager to share ability to adapt and willingness to learn in the customer service field.

Overview

5
5
years of professional experience

Work History

Restaurant Steward

Norwegian Cruise Line
Honolulu, HI
04.2023 - 09.2023
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored food quality and presentation standards.
  • Set up stations for each meal shift according to established guidelines.
  • Replenished condiments, beverages, and other items as needed during service hours.
  • Developed and implemented labeling processes to ensure accuracy of product identification.

Patient Service Representative

Benevis
Smyrna, GA
11.2022 - 02.2023
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Conducted outbound calls to remind patients of upcoming appointments.

Technical Support Representative

Computer Generated Solutions Inc.
Atlanta, GA
11.2019 - 08.2021
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Provided technical assistance to customers through phone, email and chat support.

Employment Specialist

Ranstad Staffing Agency
Alpharetta, GA
10.2018 - 04.2019
  • Maintained Applicant Tracking System records of all applicants.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Sourced and screened potential candidates for open positions.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.

Education

CS/Project Management - Career And Technical Education

Year Up Greater Atlanta
Atlanta, GA
02.2018

High School Diploma -

Campbell High School
Smyrna, GA
05.2014

Skills

  • Reservations Management
  • Customer Service
  • Records Documentation
  • Talent Acquisition
  • Microsoft Office Suite
  • Organization and Multitasking
  • Complaint resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Restaurant Steward

Norwegian Cruise Line
04.2023 - 09.2023

Patient Service Representative

Benevis
11.2022 - 02.2023

Technical Support Representative

Computer Generated Solutions Inc.
11.2019 - 08.2021

Employment Specialist

Ranstad Staffing Agency
10.2018 - 04.2019

CS/Project Management - Career And Technical Education

Year Up Greater Atlanta

High School Diploma -

Campbell High School

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Kyerra Bond