TYVAUGHN IVERY
Miami,FL
Summary
Oversaw daily restaurant activities to optimize service efficiency and guest satisfaction.,Managed team performance to uphold high standards of food quality and customer service.,Coordinated training programs to develop staff skills and improve operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Steward
Norwegian Cruise Line
05.2025 - 01.2026
- Managed daily cleaning and sanitation of dining areas, ensuring compliance with health standards.
- Assisted kitchen and service staff in maintaining efficient workflow during peak hours.
- Coordinated inventory management for dishware, utensils, and cleaning supplies to minimize shortages.
- Trained new stewards on proper cleaning techniques and safety protocols to enhance team performance.
- Streamlined dishwashing processes, reducing turnaround time for clean dishes and utensils.
- Oversaw waste disposal procedures, implementing best practices for recycling and sustainability efforts.
- Led initiatives to improve guest satisfaction by maintaining cleanliness and organization in dining spaces.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
McDonald's
05.2022 - 12.2024
- Cleared and bussed tables and mopped lobby floors during closing times.
- Placed orders into POS systems and handled cash and credit transactions.
- Washed and sanitized plates and utensils for continued use.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Recommended menu items according to customer preferences and dietary restrictions.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Cleaned and sanitized store restroom areas and stalls.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Counted money in cash drawers and calculated customer tips after shifts.
- Provided customer feedback to management.
- Followed all safety and security procedures to reduce risks.
- Organized and stored ingredients according to schematics and expiration dates.
- Measured and weighed ingredients according to portion control standards.
- Completed all store opening and closing procedures.
Warehouse Crew Member
Swissport
04.2020 - 06.2022
- Assembled and disassembled pallets of merchandise for storage.
- Verified and updated inventory levels in company database.
- Maintained facility equipment and materials in neat, clean and orderly fashion.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Packed orders in accordance with customer specifications.
- Completed physical inventories and cycle counts following correct procedures.
- Checked products for accuracy against paperwork, damage or signs of infestation.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Kept appropriate records and reports to guarantee accuracy of inventory.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Operated compactor and bailer to dispose of trash, shrink wrap and cardboard.
- Operated radio frequency terminals to input updates about picking, quality, inventory and shipping.
- Worked with supervisor on warehouse projects and service reviews.
- Monitored incoming and outgoing shipments for accuracy.
- Assisted with stocking shelves and organizing warehouse.
- Read orders to determine catalog numbers, colors, and quantities of merchandise.
- Took inventory of merchandise to identify items needing reordering or replenishment.
Education
High School Diploma - undefined
American world wide academy
Miami, FL05-2019
Skills
- Achieved efficient forklift operations that improved material handling processes
- Delivered orders promptly, enhancing customer satisfaction and loyalty
- Utilized sales expertise to elevate product visibility and drive sales results
- Optimized time management skills to exceed operational targets
- Streamlined stocking and replenishing efforts, ensuring inventory availability
- Drove successful product promotion campaigns that increased market share
- Met company standards consistently, enhancing overall performance metrics
- Maintained a valid driver’s license to support logistics and transportation needs
- Cultivated teamwork and collaboration to achieve operational excellence
- Enhanced docking management processes to facilitate timely logistics
- Fostered clear communication that improved team synergy and efficiency
- Contributed positively to team dynamics, strengthening group outcomes
- Executed machine operation with a focus on safety and compliance
- Conducted safe vehicle operations, reducing incident risks
- Completed accurate inventory counts, ensuring stock integrity
- Performed heavy lifting efficiently and safely, supporting warehouse operations
- Demonstrated a strong willingness to learn, adapting to new challenges
- Executed maintenance and repair procedures, ensuring equipment readiness
- Leveraged complex problem-solving skills to address operational issues effectively
- Drove performance improvement through strategic initiatives and feedback
- Prioritized safety in all aspects of operations, fostering a secure work environment
Certification
AA110565
Timeline
Restaurant Steward
Norwegian Cruise Line
05.2025 - 01.2026
Crew Member
McDonald's
05.2022 - 12.2024
Warehouse Crew Member
Swissport
04.2020 - 06.2022
High School Diploma - undefined
American world wide academy