Kyeshia Wilson
Smyrna,United States
Summary
efcient in detail-oriented sales and customer service professional with 10 years of experience and values roles, including sales, assistant, cashier front desk, agent, scheduling coordinator, customer service specialist in housekeeper. Procient in managing, cash, register scheduling and providing excellent customer service. Process strong organizational skills and experience with majority and other software Systems. Certied CPR and First Aid.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Woodland Ridge Senior Living
Roswell, United States
12.2023 - 08.2025
- Assisting residents with activities of daily living (ADLs), implementing care plans, providing compassionate customer service, coordinating with the care team, maintaining a clean and safe environment, and enhancing residents' quality of life and dignity.
- Provided direct care to residents in assisted living and memory care programs, assisting with daily living activities.
- Implemented individualized resident care plans, focusing on their needs and maintaining dignity.
- Documented nursing services and resident care accurately and thoroughly.
- Fostered a supportive, friendly, and patient environment for residents, enhancing their quality of life.
- Collaborated with the nursing and care team to ensure comprehensive and holistic resident care.
- Maintained a safe and clean living environment for all residents.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored and recorded vital signs for health assessments.
Sales Associate
Red Wing Shoe Store
Smyrna, United States
12.2022 - 11.2024
- Guide each customer through RWSC's Ultimate Fit Experience.
- Provide appropriate accessory recommendation, educate customers on the benefits of each.
- Generate Industrial Sales Leads.
- Achieve and exceed daily productivity and sales goals.
- Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards.
- Maintain proficiency with product knowledge, technical, and operating standards through continuous learning.
- Maintain safe and healthy work environment by following organization standards and legal regulations.
- Restoring footwear exchanges from the truck visits and store for resale.
- Assist the Mobile Sales Representative (MSR) on truck runs, fittings, and onsite service.
- Prepare, load, and unload stock to be placed on mobile unit and in warehouse for the day's business.
- Obtain necessary information by maintaining knowledge of RWSC's electronic communication software.
- Maintain quality service by establishing, following, and enforcing organization quality system standards.
- Uphold Red Wing Shoe Company's core values.
- Willingness to perform additional duties as required.
- Conduct self-accordance to RWSC policies.
Scheduling Coordinator
Benevis
Atlanta, United States
08.2021 - 09.2023
- Oversee, arrange, and coordinate the schedules of company executives or managers.
- Complete administrative tasks.
- Book travel and accommodation.
- Make arrangements for meeting venues.
- Reschedule meetings and inform meeting attendees.
- Provide updates and reminders to staff.
- Create documents of scheduling processes and update records.
- Respond to e-mails and phone calls relating to meetings and appointments.
- Send reminders to appropriate individuals about upcoming appointments.
Front Desk Agent
Comfort Inn & Suites
Athens, United States
08.2021 - 02.2023
- Answering incoming telephone calls from prospective and existing guests.
- Assisting guests with hotel reservations.
- Assigning rooms and suites to guests.
- Processing credit card transactions for lodging, room service and other hotel costs.
- Transferring phone calls to guest rooms.
- Providing guests with wake-up phone calls.
- Assisting with guest requests and complaints.
- Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.).
Customer Care Specialist
Afni Customer Service-Verizon
Bowling Green, United States
03.2021 - 07.2022
- Collaborated with team members to streamline processes, resulting in a 15% reduction in response time for customer queries.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product information to enhance customer satisfaction.
- Monitored customer feedback and suggested improvements to service delivery, contributing to an increase in customer retention rates.
- Created and maintained detailed reports on customer interactions to identify trends and improve service strategies.
- Resolved escalated customer complaints with empathy and professionalism, fostering a positive company image.
- Implemented a new ticketing system that improved issue tracking and enhanced team collaboration.
- Analyzed customer feedback data to identify and address common pain points, leading to improved service offerings.
- Assisted in developing customer service policies and procedures to standardize operations across the department.
Sales Associate
Tj Maxx
Smyrna, United States
06.2018 - 01.2021
- Delivered exceptional customer service by actively engaging with customers, addressing inquiries, and providing product recommendations to enhance shopping experiences.
- Maintained a clean and organized store environment, adhering to company standards to enhance the overall shopping experience.
- Resolved customer complaints effectively by employing problem-solving skills, ensuring customer satisfaction, and fostering positive relationships.
- Handled returns and exchanges professionally, ensuring compliance with company policies while maintaining customer trust.
- Provided feedback on customer preferences and inventory levels to assist in the decision-making process for restocking.
- Set up and maintained promotional displays and signage to highlight special offers and seasonal products.
- Collaborated with management to strategize on sales initiatives and store layout optimizations.
Teller
Bank of America Mortgage
Alpharetta, United States
02.2016 - 02.2019
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner.
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities.
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols.
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
- Track, record, report, and store transactional information and special requests.
- Provide a high level of customer service, offering answers and assistance with a smile.
Cafeteria Worker
Gwinnett County Public Schools
Suwanee, United States
02.2015 - 02.2019
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Assisted in food preparation and presentation, ensuring adherence to health and safety standards.
- Maintained cleanliness and organization of the cafeteria area, contributing to a welcoming environment.
- Operated kitchen equipment and tools efficiently, enhancing food service operations.
- Implemented inventory tracking practices, resulting in a 15% reduction in food waste.
- Processed transactions accurately using point-of-sale systems and managed cash handling responsibilities.
- Monitored food temperatures to ensure compliance with safety regulations.
- Participated in regular team meetings to discuss goals and areas for improvement.
Housekeeper/Front Desk Agent
Resident Inn by Marriott
Duluth, United States
06.2015 - 06.2018
- Ensured a high standard of cleanliness and organization throughout guest rooms and common areas, contributing to an enhanced guest experience.
- Facilitated check-in and check-out processes efficiently, providing exceptional customer service to all guests.
- Resolved guest inquiries and concerns promptly, fostering a positive and welcoming environment.
- Implemented eco-friendly cleaning practices, contributing to the hotel's sustainability initiatives.
- Administered billing and payment processes accurately, ensuring transparency and guest satisfaction.
- Executed special requests from guests, such as arranging transportation or providing extra amenities, to exceed expectations.
- Coordinated with the housekeeping team to establish effective communication and ensure timely completion of tasks.
Education
High School Diploma - General High School Curriculum
Continental Academy
Coral Gables, FL, USASkills
- Food Preparation Expert
- Food Safety Expert
- Point of Sale Systems Expert
- Process Improvement Expert
- Transaction Accuracy Expert
- Health Regulations Expert
- Complaint Resolution Expert
- Customer Engagement Expert
- Organizational Skills Expert
- Attention to Detail Expert
- Multi-tasking Expert
- Adaptability Expert
- Time Management Expert
- Problem Solving Expert
- Communication Skills Expert
- Team Collaboration Expert
- Cash Handling Expert
- Customer Service Expert
- Resident care
- Vital sign monitoring
- Documentation accuracy
- Scheduling coordination
- Communication skills
- Problem solving
- Conflict resolution
Certification
CPR/First Aid, American Heart Association
Timeline
Caregiver
Woodland Ridge Senior Living
12.2023 - 08.2025
Sales Associate
Red Wing Shoe Store
12.2022 - 11.2024
Scheduling Coordinator
Benevis
08.2021 - 09.2023
Front Desk Agent
Comfort Inn & Suites
08.2021 - 02.2023
Customer Care Specialist
Afni Customer Service-Verizon
03.2021 - 07.2022
Sales Associate
Tj Maxx
06.2018 - 01.2021
Teller
Bank of America Mortgage
02.2016 - 02.2019
Housekeeper/Front Desk Agent
Resident Inn by Marriott
06.2015 - 06.2018
Cafeteria Worker
Gwinnett County Public Schools
02.2015 - 02.2019
High School Diploma - General High School Curriculum
Continental Academy