Kyisha Reid
las vegas
Summary
Operations professional with over 4 years of experience in contract review, policy analysis, and documentation management in high-volume settings. Demonstrated expertise in auditing records for accuracy, processing amendments, and managing compliance data. Proven ability to support cross-functional teams effectively, making a strong fit for lease administration and property operations roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kin Insurance
05.2022 - 07.2025
- Entered, updated, and audited insurance and account data in internal systems with a high degree of accuracy
- Managed high-volume workloads and met strict deadlines, ensuring data accuracy and reliability
- Identified documentation gaps and communicated corrections to internal teams to ensure compliance and accuracy
- Reviewed and verified policy documents, endorsements, and coverage records to ensure contractual accuracy and compliance
- Coordinated with underwriting and claims teams on amendments, exceptions, and non-standard requests
- Maintained audit-ready files to support quality assurance and regulatory compliance
Liability Adjuster I
Root Insurance
02.2020 - 10.2021
- Reviewed contracts, billing statements, and supporting documentation to establish responsibility and ensure financial accuracy
- Processed updates and corrections to records based on verified documentation and policy terms
- Tracked deadlines and payments, coordinating required follow-ups through organized record systems
- Communicated documentation outcomes and next steps effectively to internal stakeholders, facilitating informed decision-making
- Maintained consistent file quality in a high-volume, compliance-driven environment
Liability Adjuster
James River Insurance
Phoenix
08.2019 - 11.2019
- Reviewed claims files, contracts, and supporting documents for compliance with policies and procedures, enhancing accuracy in claims processing
- Maintained accurate records and assisted with internal audits and file reviews
Resolved discrepancies through careful documentation review and follow-up
- Assisted in onboarding and training new team members on documentation standards and operational workflows, facilitating quicker adaptation to team practices
Education
Associate of Science - Business Administration -Planned
College of Southern Nevada
Las Vegas, Nevada, NV02-2028
General Studies -
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05.2013
Skills
- Coverage verification
- Invoice & Payment Review
- Data Entry & Record Accuracy
- Issue resolution
- Operations Administration
- Contract interpretation
Timeline
Customer Service Representative
Kin Insurance
05.2022 - 07.2025
Liability Adjuster I
Root Insurance
02.2020 - 10.2021
Liability Adjuster
James River Insurance
08.2019 - 11.2019
Associate of Science - Business Administration -Planned
College of Southern Nevada
General Studies -
Maricopa Community Colleges, Glendale Community College