Overview
Work History
Work Availability
Timeline
Exercising and striving to stay healthy!
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KYLE JOHNSON

Apache Junction,Arizona

Overview

3
3
years of professional experience

Work History

Senior Coordinator, OSS Support

Insight Global
Tempe
01.2024 - 07.2024
  • Monitored budget expenditures and identified cost-saving opportunities for increased efficiency
  • Communicated effectively with team members, stakeholders, and senior management on project updates and goals
  • Implemented strategic plans to achieve departmental objectives and support organizational goals
  • Handled administrative tasks for team members, helping projects run smoothly
  • Used computer software and systems to enter data and review and draft documents
  • Tracked the delivery of customer orders to ensure timely arrival
  • Monitored customer orders to ensure accuracy and satisfaction
  • Developed and implemented procedures to streamline the coordination of customer orders
  • Provided guidance and mentorship to junior staff members when needed.

IT Support Technician

TEKsystems
US
07.2022 - 02.2023
  • Serve as technical liaison, more as On-Site Technician at several different offices and users alike to ensure all targets and SLA requirements the job requires
  • On-site issues occur on a non-consistent and rare occurrence
  • Weekly visits if necessary, if my presence and hands-on is needed
  • If that is not the case then remote support/ regular visiting to the several other offices in these Arizona offices; Tempe Phoenix, and Tucson
  • Responsible for the initial laptop/devices of new hires
  • Each device is then updated with all necessary drivers and updates
  • Responsible for new software or system installation and involved in maintaining Inventory assets and storage needs
  • Every week complete inspections and level counts, and order all essentials to get the approval to keep on schedule
  • Develop and manage all devices according to the specific needs and all security requirements
  • Cultivate and maintain client, user, and vendor relationships; work and do my best to cooperate with all vendors if they are or even are not provided me support at the time
  • Collaborate and support a team of associates in several different departments and several buildings that I responsible for all on-site duty and communication with various other dept to reach the usual resolution
  • Also responsible for delivering the technical expertise of all issues and client projects, including maintenance, while being to communicate and any certifications or programs with focused intent and experience to further increase productivity for the company and myself as well

Information Technology Engineer II

RR Donnelly
US
07.2022 - 02.2023
  • Serve as technical liaison with various clients and users alike to ensure all targets and requirements regarding tech needs are completed on schedule and within scope
  • Responsible for deployment, provision and troubleshooting for all company assets; servers, workstations, mobile devices, hot-spots, etc
  • For this state's new hires weekly
  • Responsible for new software or system installation and involved in maintaining Inventory assets and storage needs
  • Develop and manage all devices according to the specific needs and all security requirements
  • Cultivate and maintain client, user, and vendor relationships, and be available to be reached in chat, on cell, or by email if the ticketing system or severity calls for direct contact
  • Collaborate and support a team of associates in loads of different dept
  • Responsible for delivering the technical expertise of all issues and client projects, including maintenance
  • Built custom scripts to automate daily administrative tasks
  • Trained users in system operation and basic maintenance
  • Conducted hardware and software tests
  • Developed and approved project plans, schedules, and budgets.

IT Support Technician

TEKsystems
US
07.2022 - 02.2023
  • Responsibilities the same as above while working as an FTE at RRD
  • Responsible for imaging, shipping, deployments, operations, and maintenance for various client equipment and environments with unique security measures in place
  • Maintain high marks in the SLAs by prioritizing tickets coming from different sources, starting with ServiceNow ticketing queues, walk-ups, cell-contact
  • Along with the priority of the Tier 2 service queue, I enjoyed becoming a go-to guy in the office who can always lend a hand
  • Generally, for the general admin of both sites I supported, Tempe, AZ & and Phoenix, AZ
  • Acted as a technical resource on multiple technology upgrades or replacement projects including firewalls racked, and various types of servers and battery backup devices
  • Diagnosing/troubleshooting issues with enterprise-level applications; Installing/uninstalling/ repairing general as well as proprietary applications
  • While ensuring compliance with company programs, policies, and procedures responsible for assisting and guiding business users and colleagues as appropriate
  • Experience supporting and being responsible to remain On-Call 24/7 in case of emergencies and to be easily getting a hold of
  • Performed regular maintenance tasks such as virus scans, disk defragmentation and backups
  • Resolved customer inquiries regarding software installation or product features via telephone or email.

IT Support Specialist

Allstate Identify Protection
US
10.2021 - 02.2022
  • Responsibilities from time in contract for Trick Dog Technologies, working at AIP, are the same as below and expanded
  • Developed great working relationships with users and managers out on the call floor and allotting time to be available every day at critical times made everyone's job much smoother.

IT Support Specialist

Trick Dog Technologies
US
07.2021 - 10.2021
  • Provide experience and guidance in Office Suite's and Google Suite's applications
  • Imaging, shipping, and deploying new user workstations (PC as well as different iOS and Mac products)
  • Coordinating on-boarding & and departing employees and contractor's hardware returns and updating and resolving termination tickets
  • Coordinate, diagnose, and troubleshoot all tickets coming into the Tier I queue
  • These issues are quickly evaluated and addressed by the Tier I team, if not, I am responsible for using my judgment to escalate and pass to the proper team so that a specific or unique ticket is resolved
  • Support internal employees with technical assistance and issues related to any sort of on-site or off-site IT needs
  • Consistently work to exceed goals for hitting proper SLAs
  • For example, the number of tickets closed while providing system-level support for clients to troubleshoot issues, improve performance, and apply enhancements.

Work Availability

monday
tuesday
wednesday
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saturday
sunday
morning
afternoon
evening
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Timeline

Senior Coordinator, OSS Support

Insight Global
01.2024 - 07.2024

IT Support Technician

TEKsystems
07.2022 - 02.2023

Information Technology Engineer II

RR Donnelly
07.2022 - 02.2023

IT Support Technician

TEKsystems
07.2022 - 02.2023

IT Support Specialist

Allstate Identify Protection
10.2021 - 02.2022

IT Support Specialist

Trick Dog Technologies
07.2021 - 10.2021

Exercising and striving to stay healthy!

Here is the newest bit of information I have been basing all my happens on lately:

It’s great that you’re focusing on maintaining your health and strength! As an IT administrator, you might spend a lot of time sitting, so a balanced exercise routine that incorporates strength, flexibility, and cardiovascular activities is essential. Here’s a comprehensive program you could consider:

### **1. Strength Training**
**Frequency:** 2-3 times per week
**Exercises:**
- **Upper Body:** Push-ups, pull-ups, dumbbell bench press, rows, shoulder press.
- **Lower Body:** Squats, lunges, deadlifts, leg presses.
- **Core:** Planks, Russian twists, leg raises, bicycle crunches.

**Tips:** Focus on compound movements that work multiple muscle groups. Start with weights that challenge you but allow you to complete 8-12 reps with good form.

### **2. Cardiovascular Exercise**
**Frequency:** 2-3 times per week
**Activities:**
- **Moderate Intensity:** Brisk walking, cycling, or swimming for 30-45 minutes.
- **High Intensity:** Interval training (HIIT) sessions, such as sprint intervals or circuit training.

**Tips:** Choose activities you enjoy to make it easier to stick with your routine. Mix moderate and high-intensity workouts for variety and efficiency.

### **3. Flexibility and Mobility**
**Frequency:** 2-3 times per week
**Exercises:**
- **Dynamic Stretching:** Before workouts to prepare your muscles.
- **Static Stretching:** After workouts or on rest days to improve flexibility.
- **Yoga or Pilates:** To enhance flexibility, balance, and core strength.

**Tips:** Focus on areas that may become tight from prolonged sitting, such as the hips, hamstrings, and back.

### **4. Ergonomics and Daily Movement**
- **Posture:** Ensure your workstation is ergonomically set up to prevent strain. Use a chair that supports your lower back, and keep your monitor at eye level.
- **Breaks:** Take short breaks every hour to stretch or walk around. Even short bursts of movement can counteract the effects of prolonged sitting.
- **Standing Desk:** If possible, use a standing desk or adjustable desk to alternate between sitting and standing.

### **5. General Wellness**
- **Nutrition:** Eat a balanced diet rich in fruits, vegetables, lean proteins, and whole grains. Stay hydrated.
- **Sleep:** Aim for 7-9 hours of quality sleep per night to support recovery and overall health.
- **Stress Management:** Incorporate relaxation techniques such as deep breathing, meditation, or hobbies to manage stress effectively.

### **Sample Weekly Schedule:**
- **Monday:** Strength Training (Upper Body) + Stretching
- **Tuesday:** Cardiovascular Exercise (Moderate Intensity)
- **Wednesday:** Strength Training (Lower Body) + Yoga or Pilates
- **Thursday:** Cardiovascular Exercise (High Intensity)
- **Friday:** Strength Training (Core) + Stretching
- **Saturday:** Active Recovery (light walk, recreational activity)
- **Sunday:** Rest or gentle stretching/yoga

**Listen to Your Body:** Adjust the intensity and frequency based on how your body responds. It’s crucial to avoid overtraining and to allow time for recovery.

Consistency is key, so find activities you enjoy and make them a regular part of your routine. Balancing exercise with a healthy lifestyle will help you maintain strength and longevity.

KYLE JOHNSON