Layla Delecke
Grand Rapids,MI
Summary
Motivated and personable marketing graduate with a proven background in customer service and sales. Developed strong interpersonal and sales techniques while balancing academic and professional responsibilities during college. Earned a degree in Marketing from Grand Valley State University, gaining comprehensive knowledge of marketing strategies, including digital marketing, brand management, and consumer behavior.
Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recruiter
Insight Global
07.2025 - Current
- Managed end-to-end recruitment process, ensuring alignment with hiring managers' needs and company culture.
- Implemented strategies to enhance candidate experience throughout the recruitment lifecycle, driving higher satisfaction rates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Server
Texas Roadhouse
01.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Used sales techniques to upsell appetizers, beverages, and desserts, consistently exceeding sales targets.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet and Event Server
City Flats Hotel
11.2021 - 05.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Bartender/Assistant Event Coordinator/ Server
Davison Country Club
06.2021 - 08.2022
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Collaborated with the lead coordinator to plan and execute events hosted at the club.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
Education
BBA - Marketing
Grand Valley State University
Grand Rapids, MI12-2024
Skills
- Guest engagement
- Exceptional customer service
- Sales techniques
- Guest relations management
- Team collaboration
- Service prioritization
Certification
- Stukent- Digital Marketing Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Recruiter
Insight Global
07.2025 - Current
Server
Texas Roadhouse
01.2023 - 07.2025
Banquet and Event Server
City Flats Hotel
11.2021 - 05.2022
Bartender/Assistant Event Coordinator/ Server
Davison Country Club
06.2021 - 08.2022
BBA - Marketing
Grand Valley State University
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