Kyla Baker
Lake Charles,LA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and loyalty at Petco, adept in customer service and product knowledge. Excelled in mentoring teams for peak performance, achieving significant improvements in productivity. Skilled in cash register operation and fostering positive customer engagements, consistently driving sales and operational success.
Overview
5
5
years of professional experience
Work History
Solutions Specialist
Petco
Lake Charles, LA
03.2023 - Current
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Inspected products to provide quality control to maximize revenue.
- Recommended new products and services to customers.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
Assistant Manager
Spirit Halloween
Lake Charles, LA
08.2023 - 11.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Hot Topic
Lake Charles
11.2022 - 08.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Spirit Halloween
Lake Charles, LA
07.2022 - 11.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Daycare Teacher
Sunnyside Kampus
Buna, TX
01.2022 - 04.2022
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Kitchen Staff Member
Gilberts Pizza
DeRidder, LA
08.2019 - 03.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor Of Arts For Teaching - General Literature
Northwestern State University of Louisiana
Natchitoches, LASkills
- Product Knowledge
- Key holder
- Pricing quotes
- Recommending products
- Opening and closing procedures
- Customer Service
- Cash Register Operation
- Product restocking
- Typing Skills
Timeline
Assistant Manager
Spirit Halloween
08.2023 - 11.2023
Solutions Specialist
Petco
03.2023 - Current
Assistant Manager
Hot Topic
11.2022 - 08.2023
Assistant Manager
Spirit Halloween
07.2022 - 11.2022
Daycare Teacher
Sunnyside Kampus
01.2022 - 04.2022
Kitchen Staff Member
Gilberts Pizza
08.2019 - 03.2020
Bachelor Of Arts For Teaching - General Literature
Northwestern State University of Louisiana