KYLA BELL
Arlington,TX
Summary
Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Small Business Owner
Neighborhood Hero
Arlington, TX
03.2020 - 06.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Call Center Customer Service Agent
Pediatric Eye Specialists, LLP
Fort Worth, TX
04.2018 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Insurance Enrollment Agent
American Income Life
Arlington , TX
02.2016 - 02.2018
- Maintained 100% sales rate on inbound inquiries through active listening and insurance knowledge.
- Maintained high volume of calls and met demands of busy and productive group.
- Investigated issues and created solutions for new customers.
- Recorded all information regarding financial status of customers.
Education
High School Diploma -
South Delta High School
Rolling Fork 08.2011 - 05.2015
Skills
Microsoft Software Proficiency
Analytical and Critical Thinking
Data Entry
Multitasking Abilities
Problem-Solving
Teamwork and Collaboration
Detail Oriented
Excellent Communication
60 WPM
Process auditing
Timeline
Small Business Owner
Neighborhood Hero
03.2020 - 06.2023
Call Center Customer Service Agent
Pediatric Eye Specialists, LLP
04.2018 - 06.2020
Insurance Enrollment Agent
American Income Life
02.2016 - 02.2018
High School Diploma -
South Delta High School
08.2011 - 05.2015