Kyla Bonker
Olathe,KS
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Efficient service and poise have earned praise from employers and guests alike. Strives to meet customer needs, increase sales, and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server/Waitress
The Big Biscuit
Overland Park, KS
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Cook
Ballard Golf Country Club
Huxley, IA
01.2022 - 07.2022
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Server/Waitress
Village Inn Pancake House
Altoona, IA
06.2017 - 07.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Quickly buss and reset tables to continuously seat and serve new guests.
- Greeted guests and gathered information to seat groups or place on a waitlist.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Education
High School Diploma -
Panorama High School
Panora, IA05-2019
Some College (No Degree) - Interior Design
Iowa State University
Ames, IASkills
- Guest Engagement
- Teamwork
- Order Accuracy
- High-Volume Dining
- Menu Memorization
- Cash Handling
- Price Memorization
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- Positive and Professional
- Food Running
- Training
References
References available upon request.
Timeline
Server/Waitress
The Big Biscuit
09.2022 - Current
Cook
Ballard Golf Country Club
01.2022 - 07.2022
Server/Waitress
Village Inn Pancake House
06.2017 - 07.2022
High School Diploma -
Panorama High School
Some College (No Degree) - Interior Design
Iowa State University
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