Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Bourne

Knoxville,TN

Summary

Dynamic Case Manager with a proven track record at Connect Ministries, excelling in client advocacy and relationship building. Skilled in community outreach, I effectively strengthened partnerships with local organizations, enhancing resource access for clients. Adept at adjusting strategies based on evolving needs, I foster a supportive environment while ensuring fair treatment and positive outcomes.


Overview

6
6
years of professional experience

Work History

Case Manager

Connect Ministries
01.2024 - Current
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Assistant Manager

The UPS Store Inc.
08.2021 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Polo Ralph Lauren
02.2021 - 06.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Assoicate

Polo Ralph Lauren
08.2019 - 06.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Austin East Magnet High School
Knoxville, TN
08-2020

Skills

  • Relationship building
  • Client advocacy
  • Email and telephone etiquette
  • Community resources
  • Community outreach
  • Staff management

Timeline

Case Manager

Connect Ministries
01.2024 - Current

Assistant Manager

The UPS Store Inc.
08.2021 - 12.2023

Sales Associate

Polo Ralph Lauren
02.2021 - 06.2021

Sales Assoicate

Polo Ralph Lauren
08.2019 - 06.2020

High School Diploma -

Austin East Magnet High School

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Kyla Bourne