Kyla Burrowes
Spokane
Summary
I am interested in a job that challenges me and provides me with new learning opportunities. I enjoy both working independently and with others, and I bring a positive attitude to the workplace. I desire to excel in everything that I do and have a good work ethic. I work well under pressure and prefer working in a fast paced environment. I am looking for a job that will help me to put the skills that I already possess into practice, and also help me develop new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Adventure Kids Preschool
09.2024 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Dance Teacher
MODE
09.2024 - Current
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Assistant Cheer Coach
Ridgeline Highschool
09.2023 - Current
- Actively participated in professional development opportunities to stay current with industry best practices, ensuring the highest quality coaching experience for the squad.
- Mentored cheerleaders, fostering a positive and supportive team environment that encouraged personal growth and boosted morale.
- Coordinated practice schedules, ensuring optimal use of time and resources for maximum productivity during each session.
Account Manager
Ray-Mont Logistics
09.2020 - 01.2023
- Working for Ray-Mont as an account manager was a job that required a tremendous amount of organization and attention to detail
- As an account manager, I was responsible for my own set of customers
- Those customers each required me to get bookings, create quotations based off monthly rate sheets, set up shipments to load from the rail into shipping containers with very detailed notes, as well as following these orders all the way to arrival at destination to prevent errors
- I was required to communicate daily with customers, shipping lines, our terminals, many different trans loaders, and my coworkers
- Things often didn't go as planned as our company could not control when the cargo ships would arrive or depart, so I was required to problem solve often and change things to make them work for my customer
- I would get over 150 emails a day that needed responding to as well as numerous phone calls
- I learned how to multitask well and work well in an emergency or time crunch
- We used many systems for this job that were specific to the company, however I am very proficient in Microsoft Outlook and Teams
- This job was mostly remote and I learned that I am able to work remotely as well as in an office environment
911 Operator
Spokane Regional Emergency Communications
01.2020 - 09.2020
- I was responsible for answering 911 calls as well as Crime Check calls nonstop for 10-12 hours at a time
- The training for this job consisted of 4 weeks in a classroom as well as 9 weeks on the floor with a trainer before taking calls on my own
- The stress level at this job was very high
- I am very comfortable on the phone and used to talking to all sorts of different kinds of people
- I have learned great communication skills and stress management
- I was required to take down a lot of information in a very short amount of time ensuring that it was all accurate
- In addition, I wrote many reports including missing person reports, stolen vehicle reports, and theft reports as well as many others
- I can type very quickly and efficiently
- This job also required a polygraph test, psychological evaluation, and extensive training before being hired
Loss Mitigation Officer
Spokane Teachers Credit Union
05.2017 - 12.2019
- I was required to have hard conversations with people about their finances and try to come up with a solution for them
- I was making between 50-80 outbound calls a day as well as answering inbound calls
- I had a great relationship with my co-workers at STCU and really enjoyed this job
- I started out as a representative and was promoted to an Officer after a year
- I enjoyed being a leader on the team as well as training new hires
Teller/ Member Service Representative
Spokane Law Enforcement Credit Union
08.2015 - 04.2017
- While working at Spokane Law Enforcement Credit Union not only did I assume the role of a teller, I was also responsible for many other daily duties including: member service representative, opening and closing accounts, debit and credit card maintenance, IRA specialist, loan department auditing, and also printing and reviewing multiple daily reports
- Multitasking is something that I have become proficient in as this job has required me to do so
- I have developed many great relationships with our members on both a business and personal level
- In November of 2016 I took a class in Las Vegas to become a Certified IRA Specialist
- Continuing my education and certification is something that I feel is very important
- This job has taught me so many new things in both business and customer service
- I am constantly learning new things and have had to do so at a very fast pace while maintaining accuracy
- I feel very knowledgeable in the financial world, and very equipped to take on any job or task in this field
Teller/ Personal Banker
American West Bank
02.2013 - 08.2015
- Being both a teller and personal banker for two years at American West Bank has taught me a lot about leadership and problem solving
- As a teller you're dealing with people's finances daily and there is really no room for error
- I have learned to pay close attention to detail and take my time to make sure that every transaction goes smoothly
- I was the vault teller for a long time as well, which also required me to be very focused and aware of every transaction
- When I started at American West, I was just a teller but shortly after I became a personal banker as well
- I opened accounts, closed accounts, sent wire transfers, and am also NMLS certified
- I have developed many personal relationships with my clients being a personal banker
- I had to learn a lot of things in a very short amount of time, and it taught me how to take the initiative and be confident in my ability to do my job as well as train others
- I have been placed in a supervisory position in numerous situations and have developed the ability to problem solve and work well under stress
- Due to my experience, I was asked on multiple occasions to fill in at other local branches
- I have learned to use numerous systems including Precision Graphical, Integrated teller, Deluxe Order Pro, Deposit Pro, Elan Card Services, and Fund Tech for wire transfers both domestic and international
Education
Certified IRA Specialist -
CIS
11.2016
Spokane Falls Community College
05.2013
High School Diploma -
Central Valley High School
06.2011
Skills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Parent-teacher communication
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Attention to detail
- Money handling
- Deposit and withdrawal management
Certification
- CNA Certified, 2012
- CPR Certified, 2023
Timeline
Preschool Teacher
Adventure Kids Preschool
09.2024 - Current
Dance Teacher
MODE
09.2024 - Current
Assistant Cheer Coach
Ridgeline Highschool
09.2023 - Current
Account Manager
Ray-Mont Logistics
09.2020 - 01.2023
911 Operator
Spokane Regional Emergency Communications
01.2020 - 09.2020
Loss Mitigation Officer
Spokane Teachers Credit Union
05.2017 - 12.2019
Teller/ Member Service Representative
Spokane Law Enforcement Credit Union
08.2015 - 04.2017
Teller/ Personal Banker
American West Bank
02.2013 - 08.2015
Spokane Falls Community College
High School Diploma -
Central Valley High School
- CNA Certified, 2012
- CPR Certified, 2023
Certified IRA Specialist -
CIS
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